Buying online is very easy!

Discover how to get inspired and shop online in a quick and easy way.
All of our items are at your fingertips with just one click.

Shop online or through IKEA Inspire.

Steps to shop online at IKEA Tenerife

1

Browse through www.tenerife.IKEA.es

You'll find all our range. Thousands of items in different colours and sizes so you get inspired and choose the one you like best.
 

 
2

Add them to your shopping cart

Choose the items you want to buy and add as many as you like to your shopping cart.
 

 
3

Register and choose how to receive your purchase

When you're ready, click on the “make purchase” button. Register filling out a brief form, you can choose if you want to receive your purchase home or pick it up yourself at your IKEA store or point.

 
Parcel service with home delivery for
your online orders of accessories and
mall items. More information
 

Buy and receive at home comfortably.
More information 

 
Come to you IKEA store or point to
pick up your purchase for free.
We will inform you by
email and SMS.
4

Payment method

Choose the payment method you prefer. You can choose between paying with a bank card, Paypal, finance your purchase with IKEA FAMILY MASTERCARD or through Teleordering.
 

Credit card
 
IKEA Family Mastercard
 
Paypal
 
Teleordering
 

You can do it yourself, but you don’t need to

Choose from all of our services.
 

Personal online shopper

Chat live with one of our personal assistants for a customised attention. Contact with an online personal assistant
 

Delivery service

You cannot take your furniture home? We'll bring them to your home or office. Once you make your online purchase, the transport company will call you to set a delivery date. View shipping rates

 

Assembling services

Sometimes it's good to have someone help you assemble your furniture. We'll be pleased to help you.
25
years limited GUARANTEE

Trust us

All our items are covered by an up to 25 years guarantee. Consult our guarantee site to know more
 

Returns policy

Do you need to return something from your order? Do not worry, we offer a comfortable returns system

Other services

Do you need extra help? We are determined to improve day by day and make your shopping experience easier. That is why we put at your disposal a variety of services to complete your online experience.

Frequent asked questions prices

Prices

 

Yes, they are, prices are the same in the website, IKEA Inspire app, your IKEA store and the IKEA Canarias catalogues.

Yes. All promotions are available both for the Pick up Points and the stores.

Yes. You can buy through the Online Shopper, some screens located inside the IKEA Point from which you can see all our range, make a shopping list and, of course, shop. Also, our co-workers will be pleased to help you make your purchase.


Order

 

You’ll be able to know where your purchase is, just click “Log in” on the top of the main page. Then access to My account > My orders. Also, we will inform you of every step through sms or email. If you prefer or need extra information, get in contact with customer service through the telephone number: 822 621 532.

Adding items to an order that has already been placed is not possible, but you can make as many new orders as you want.

Yes, you can ask for the additional services you need. You have at your disposal home delivery, assembling, measuring and kitchen installation. By the end of your online order, we'll call you to set the details of the services requested and make your payment.

We are available from 10:00 to 22:00 hours through the contact section or calling 822 621 532.

In compliance with the Organic Law 3/2018 of December 5 on Data Protection and guarantee of digital rights, the information that the personal data that you provide us will be processed in a responsibility file of SARTON CANARIAS SA, VENTAJA EUROPA SA and INSIDE LOGISTICS SL (hereinafter IKEA group) our purposes are: The development, fulfillment and execution of the contract of sale of the products you have purchased or any other service contract between the two.

IKEA’s items have up to 25 years guarantee. Click here for more information.


Payment

 

Card payment: This option allows you to close the process of the online shopping, we use a payment server from La Caixa so all the transactions will be done under a safe connection. You will be able to purchase with the credit or debit card you wish, Visa, MasterCard, 4B, Euro 6000, Maestro Spanish, IKEA FAMILY.
By phone: You can choose between your IKEA FAMILY Card or others. In this case, our Teleordering department will get in contact with you to formalize the purchase, coordinate your delivery and inform you about the state of your order.
Bank transfer: You can request a bank transfer, asking for the payment through our Teleordering team. In this case, our agents will inform you about the payment situation, the order, availability or stock of the items, returns and exchanges policy, arrival dates of items.
Financed purchase: You can finance your online purchase with the IKEA FAMILY MASTERCARD or Ventajon VISA cards. This service is available on purchases over € 60. Paypal: If you have a Paypal account, you can easily pay with your account.
You can also finance your purchases according to the financing campaigns in force in the IKEA stores, for more information you can contact our Teleordering service at the email address telepedidos@ikeasi.com.

Yes, all of our transactions are done under safe connection and we guarantee confidentiality for all your data.

No, currently we do not charge any commission to our customers when making the payment from their Paypal account.


Exchanges and return

 

The customer is responsible to check the goods at the moment of the home delivery. Changes and returns will be accepted in faulty items during the validity period of the guarantee from the date of purchase, being Sarton Canarias who will take charge of the delivery expenses, to the IKEA store. You will have to get in contact with us by means of our email callcenter@ikeasi.com or calling 928 194 532 providing the details of the product, receipt, as well as the damage it has. Once the information arrives we’ll indicate you how to proceed.

If after receiving the products you purchased you are not completely pleased with them, you have 90 days to return the product unopened, unused and unassembled, inside its original package and with the receipt.
If your purchase was made from IKEA online located in the shopping centre 7 Palmas, you should return it at IKEA Gran Canaria Telde. It's indispensable to present the receipt for all returns or exchanges.
If you don’t love your mattress, change it! You have 89 nights to try your mattress from the date of purchase. If you are not comfortable with your mattress bring it to the store with the purchase receipt and choose a different one that adapts better to the way you sleep. It cannot show stains or dirt nor damages. We’re very sorry, but we cannot accept the return of bedding (sheets, pillows, duvets, duvet covers, pillow covers, etc.) that are used, without their original packaging or if the original packaging has been opened.
We cannot accept returns of fabrics, plants and other tailor made products or those acquired in the bargains department or that belonged to the display. We will allow the return or exchange of the faulty items during the validity period of the guarantee, being Sarton Canarias S.A., who will take care of the delivery costs to the IKEA store.
Click here for more information

The order cannot be cancelled once placed, but if once you have received you purchase you are not completely satisfied with the items, you can return it without being opened, inside its original package alongside with the receipt, in a period of 90 days.

If you're not completely satisfied with the products, return them without being open or uncovered, inside their original package and with the purchase receipt, before 90 days. It is necessary to present the invoice for all changes and returns.
Click here for more information

Do you have any doubt? We help you

Here you will find all the help and information you need in your purchase, so that your experience with us is the best possible and you can improve the day to day in your home easier.
 
Phone sales and after-sales service
928 194 532
Monday to Saturday: 10:00 - 22:00h.
 
Send us your question
If you prefer, you can also contact us by
sending your question through a form and
we'll answer you as soon as possible.

 Use the contact form




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