Main content of the page
We help you with your purchase
Here you will find all the help and information you need for your purchases, so that your experience with us is the best possible and you can easily improve your daily life at home.
Aftersales telephone assistance
Schedule
Monday to Friday, from 9:00 to 21:30h.
Saturday, from 9:00 to 20:00h.
Saturday, from 9:00 to 20:00h.
Teleordering: assistance and telephone purchases
Schedule
Monday to Saturday from 10:00 to 21:30h.
Claims
In addition to our Customer Service Department, there are claim forms available to our customers in our IKEA stores and Pick-up Points.
Both parties voluntarily commit for the resolution of conflicts and waiving any other charter, and courts of the buyer/user residency.