2
years limited GUARANTEE
3
years limited GUARANTEE
5
years limited GUARANTEE
10
years limited GUARANTEE
15
years limited GUARANTEE
25
years limited GUARANTEE

General Terms and Conditions

What do the guarantees cover?

The extent of the guarantee of each product is described under each product.

Duration of the limited guarantee

The duration of the guarantee depends on the stipulated conditions for each product and it's valid from  the same date of purchase. The products that are not covered by these guarantees will be subject to a standard guarantee of 90 days, with the general conditions established in the guarantee policy.

What will IKEA do to correct the problem?

IKEA will examine the product to decide if it’s covered by the guarantee. IKEA will decide if the defective product will be repaired or replaced it with the same one or one with similar characteristics. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labor and commutes, provided that it is possible to repair the product without incurring in any additional expenses. This will not have validity, under no circumstances, if the repair work hasn’t been authorized by IKEA. The defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.

Guarantee Conditions

The guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.

What is not covered under this limited guarantee?

This guarantee is not applicable on products which have been saved or stored in an incorrect way, which have been misused or used incorrectly, which have been modified or altered, or which have been cleaned with unsuitable products or methods. This guarantee does not cover a regular wear, cuts, scratches or damages caused by impacts or accidents. This guarantee is not applicable if the product has been place outdoors or in a humid environment. This guarantee does not cover consequential or incidental damages. This guarantee will not apply if the products have been used for public use, except those cases in which the product specifies that it is apt for public use.

Care instructions

In order to adhere to these guarantees, you must follow the maintenance instructions specific to each product.

You will find all maintenance instructions in your IKEA store and on www.islas.IKEA.es

How does the national, provincial and state legislation apply?

This guarantee grants specific legal rights, and it is complementary to the legal and statutory rights.

General legal rights

This limited guarantee gives you specific legal rights. This guarantee does not, in any way, affect the rights given to you by law.

How to contact us in case you need help:

Get in contact with your IKEA store - You'll find the addresses and telephone number on  www.islas.IKEA.es

SAVE YOUR SIMPLIFIED INVOICE!

It is your proof of purchase and will be requested to apply the guarantee.

SPECIFIC PRODUCTS CONDITIONS

Sofas and armchairs

10
years limited GUARANTEE
25
years limited GUARANTEE

Daily life at home demands a lot from sofas and armchair. Our armchairs have been rigorously tested to comply with the quality and durability standards, as well as to comply with the most demanding requirements for domestic use. For this reason, we can offer a 10/25 years guarantee that covers defects in materials and manufacture covering the structures and cushions of our sofas.

For how long is the guarantee valid?

The sofas guarantee has a validity of ten (10) and twenty-five (25) years of guarantee from the date of purchase. The original receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee is only applicable to a domestic use and covers defects in materials and manufacturing on: structures and seat and back cushions.

10 years of guarantee on the following products:

  • DELAKTIG series.
  • EKENÄS armchair and footstool.
  • EKERÖ armchair.
  • EKEBOL sofa.
  • EKTORP series.
  • FÄRLÖV series.
  • GRÖNLID series, including sofa bed.
  • KIVIK series.
  • KLIPPAN series.
  • KNISLINGE series.
  • KNOPPARP series.
  • KOARP armchair.
  • LANDSKRONA series.
  • LIDHULT series, including sofa bed.
  • GRÖNADAL rocking chair.
  • NOLMYRA armchair.
  • POÄNG armchair, rocking chair and footstool.
  • RÅDVIKEN armchair.
  • SKOGABY series.
  • STOCKSUND series.
  • STRANDMON armchair and footstool.
  • SÖDERHAMN series.
  • VALLENTUNA series, including sofa bed.
  • VEDBO armchair.
  • VIMLE series, including sofa bed.
25 years of guarantee on the following products:
 
  • STOCKHOLM sofa.
  • STOCKHOLM 2017 sofas.
 

Products/parts/components not covered by this guarantee:

  • Fabric covers.
  • Leather covers.
  • Coated fabric covers.
  • Sofa beds, except the GRÖNLID, LIDHULT, VALLENTUNA and VIMLE sofa bed.
  • The SMEDSBYN bed mechanism if it is not used for GRÖNLID, LIDHULT or VIMLE.
  • POÄNG cushions.
  • POÄNG children's armchair.

We try our sofas and armchairs

At IKEA we try all our sofas and armchairs to be sure that they are durable. And we are specially demanding with those that have many years of guarantee. For example, we place a weight of 100 kg on the seat 50.000 times, and weights of 30 kg on the back of it the same number of times. And we do all of this to ensure that the structures will keep their stability and the cushions their elasticity and comfort. The guarantees we offer are proof that our sofas and armchairs can withstand being used frequently and during a long period of time, and are an assurance for you as a customer.

Care instructions

Cushions must be cared for so they keep their comfort. They must be fluffed in a regular basis, at least once a month. They also must be alternated, in a way that the cushions that are used the most interchange their place with those that are used less frequently.

Tighten the screws of the legs after two weeks of use, and make sure that they remain tight by checking twice a year.

Washable covers

  • Follow the maintenance and cleaning instructions.
  • Iron them while they are still a little bit damp.
  • Place the cover again when it is still a little bit damp, it stretches more easily and adapts quickly to the right shape. But it is important that the cover is not too damp when it is placed on the structure again.

Leather

  • Vacuum regularly with the soft brush accessory.
  • Don't place the leather furniture in direct sunlight and leave a space of 12" to any source of heat to avoid the lather from drying.
  • Never use detergents when cleaning them.
  • The white leather or light color furniture are sensitive to strong colors such red wine or coffee. For this reason they need to be cleaned immediately.

More information in the maintenance instructions that are provided with the product.

OFFICE CHAIRS

10
years limited GUARANTEE

Daily life at home and at work demands a lot from our seats. These chairs have been rigorously tested to comply with our strict quality and security requirements, as well as professional office use standards (EN 1022, EN 1335, ANSI/BIFMA X5.1 for office chairs EN16139, ANSI/BIFMA X5.1 for conference chairs). For this reason, we can offer you 10 years of guarantee that covers defects in materials and manufacture of the mobile parts of the swivel chairs.

For how long is the guarantee valid?

The guarantee of these swivel chairs is valid for ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies for professional use in offices and it covers faults in materials or manufacturing of the following components of the swivel chairs:

  • The structural frame.
  • Mobile parts.

The mobile parts are components with movement or adjustment functions. The guarantee covers the functions for the components of the wheels, gas cylinder, mechanism, armrest and the back readjustment mechanism.

10 years of guarantee on the following products:

  • MARKUS
  • LÅNGFJÄLL
  • FLINTAN
  • HATTEFJÄLL
  • JÄRVFJÄLLET
  • FJÄLLBERGET
  • ALEFJÄLL
  • TROLLBERGET

DESKS AND STORAGE

10
years limited GUARANTEE

For how long is the guarantee valid?

The guarantee for the BEKANT, IDÅSEN, THYGE series, the GALANT storage system and the HÄLLAN wardrobes is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

The guarantee covers the defects in the materials, manufacturing and functioning in all the components of the BEKANT, IDÅSEN, THYGE series, the GALANT storage system and the HÄLLAN wardrobes, from the day of purchase at IKEA.

Which products are not covered by this guarantee?

The following products are not covered by the guarantee:

  • BEKANT screens

Care instructions

Tighten the screws after two weeks of using the product, and make sure they are well tightened by revising them twice a week. For all surfaces: Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.

MATTRESSES

25
years limited GUARANTEE

Daily life at home demands much from mattresses and bases. IKEA mattresses and bases have passed rigorous tests to guarantee that they comply with our strict requisites regarding quality and durability, as well as complying with the most restrictive regulations related to domestic applications. This means that we can offer you a 25 years guarantee that covers mattresses and bases from defects in materials and manufacture.

For how long is the guarantee valid?

The guarantee for mattresses and bed components that are not electrical motors have a validity of twenty-five (25) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases from the date of purchase at IKEA. This guarantee applies to domestic use only.

  • Wooden frame and slats in slatted bed bases.
  • Springs in reversible spring mattresses.
  • Foam core in foam mattresses.
  • Latex core of latex mattresses.
  • Wooden frame and slats in slatted bed bases.

Before using it for the first time

At the beginning your new mattress can seem a bit hard. Let a month go for your body to get used to the mattress and for the mattress to get used to your body. Rolled up mattresses recover their shape after 3-4 days of use. All new materials have their own particular smell, that disappears gradually. To aerate and vacuum the mattress will help to get rid of the smell. For a better comfort, you need the right pillow. Make sure you have a pillow that adapts to you and your new mattress.

89 nights to change policy

It is important for us that you sleep well on your new mattress. If you discover that it doesn't completely satisfy you, after waiting one month for the body to get used to it, bring us the new mattress and try a new one. You have 89 nights to sleep on it! To change the mattress, it must not show any signs of stains or dirt. No money refund will be made on used or opened mattresses.

Care and cleaning

Complement the mattress with a mattress protector or a mattress pad. It will make it more hygienic as it is easier to remove and clean. Some mattresses and mattress pad have a washable cover. Read the label that you'll find inside the cover for more information. Make sure that the zip is closed when washing the cover. Vacuuming the mattress helps to get rid of dust and mites. Use upholstery soap to get rid of stains.

If your mattress can be turned, turn it every three months more or less. In this way you guarantee a more homogeneous wear and helps to extend comfort.

Don't bend the mattress. You can damage the springs and the inside materials. Even the best mattresses lose comfort over time and all mattresses accumulate dust and mites over the years. For this reason, even though mattresses have a 25 years guarantee, we recommend that you change your mattress every 8-10 years.

This guarantee offers you specific legal rights, additional to the statutory legal rights.

PAX/KOMPLEMENT

10
years limited GUARANTEE

Daily life at home demands a lot from wardrobes. PAX wardrobes and KOMPLEMENT interior accessories have been rigorously tested to comply with our strict quality, resistance and durability requirements, as well as high demands for domestic use. For this reason, we can offer you 10 years of guarantee for the PAX wardrobes and KOMPLEMENT interior accessories marked with the logo under these lines, that covers defects in materials and manufacture.

For how long is the guarantee valid?

The guarantee for the PAX wardrobes and KOMPLEMENT interior accessories is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee only applies to domestic use for the storage of clothes and shoes, and covers the defects in the material and manufacturing of the following components of the PAX wardrobes and KOMPLEMENT interior accessories:

  • Frames.
  • Frame dividers and pull-out shelves for structures.
  • Sliding doors and sliding door mechanisms.
  • KOMPLEMENT interior organizers.

Which products are not covered by this guarantee?

This guarantee does not cover: the KOMPLEMENT pull-out tray for jewelry, KOMPLEMENT accessory with 4 compartments, KOMPLEMENT accessory with compartments, KOMPLEMENT drawer mat, KOMPLEMENT box and KOMPLEMENT mirror with hooks.

Care instructions

Assemble the wardrobe following the assembly instructions and secure the structure by fixing it to the wall. Remember that different types of wall need different types of restraints. If you're not sure, contact a specialist. Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.

BATHROOM

3
years limited GUARANTEE
10
years limited GUARANTEE

Daily life at home requires a lot from bathroom furniture, for this reason our bathrooms have passed rigorous tests to comply with our strict quality, resistance and durability requirements. They are tested to comply with the most rigorous requirements of domestic use. We offer you a 10 year guarantee from defects in materials and manufacture on the GODMORGON bathroom series, all wash-basins and taps.

GODMORGON furniture series

For how long is the guarantee valid?

The guarantee for the GODMORGON products is valid during ten (10) years and is effective from the moment of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies to domestic use only and covers defects in material and manufacturing in the following furniture:

  • GODMORGON furniture.
  • GODMORGON legs

What is not covered under this limited guarantee?

This guarantee does not apply to TOLKEN stoppers and GODMORGON organizers.

Installation

GODMORGON bathroom furniture must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.

Bathroom washbasins and taps

For how long is the guarantee valid?

The guarantee for IKEA bathroom washbasins and taps is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee is valid for all bathroom wash-basins, including IKEA water-trap and taps, except the ÖLSKAR tap. The guarantee only applies to domestic use and covers all defects of materials and manufacture of all wash-basins and taps. Our products have been tested to comply with international standards and only the best materials are used to ensure our 10 year guarantee compromise.

Installation

Bathroom washbasins must be secured to the wall. Make sure that the walls of your bathroom support the weight of the washbasin and furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. Follow the assembly, installation and care instructions carefully.

Certification

Some countries have introduced legal requirements for the approval and certification of bathroom washbasins and taps. Our taps and washbasins have been approved and certified to comply with the requirements of each market. The certification reference is found in the assembly instructions that you'll find in the tap packaging.

Shower taps and accessories

For how long is the guarantee valid?

The guarantee for IKEA shower taps is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee is valid for all thermostatic shower taps at IKEA. Our products are tested under the most important international standards and we use the best components to ensure our promise of 10 years of guarantee.

BROGRUND, VOXNAN y VALLAMOSSE thermostatic mixers and thermostatic shower taps

For how long is the guarantee valid?

The guarantee of three (3) years is valid for the following products and is effective from the date of purchase. The original purchase receipt is required as proof of purchase.

BROGRUND and VOXNAN

  • Shower head.
  • Shower handle.
  • Hose.
  • Rod.
  • Shower shelves.

VALLAMOSSE

  • Shower handle.
  • Hose.
  • Rod.

Installation

Follow the assembly, installation and care instructions carefully. If you have any doubt, get in contact with a professional.

Certification

Some countries have introduced legal requirements for the approval and certification of shower taps. Our range has been approved and certified to comply with the requirements of each market.

KITCHENS

5
years limited GUARANTEE
10
years limited GUARANTEE
25
years limited GUARANTEE

Daily life at home requires a lot from the kitchen, for this reason we try ours thoroughly to guarantee that they can take a lot of weight, high temperatures and daily use. We offer you a 25 years guarantee that covers defects in materials and manufacture on the METOD kitchen system. All taps have a 10 year guarantee and all IKEA appliances have a 5 year guarantee. This guarantee is valid for domestic use.

METOD kitchen system

For how long is the guarantee valid?

The guarantee for the METOD kitchen system has a validity of twenty-five (25) years and is valid from the date of purchase.The original purchase receipt is required as proof of purchase.

What does this guarantee cover?

This guarantee covers the following parts of the METOD kitchen system:

  • Frame structures (except TUTEMO, VADHOLMA y TÖRNVIKEN).
  • UTRUSTA hinges.
  • MAXIMERA drawers of full opening.
  • UTRUSTA shelves of tempered glass and melamine.
  • METOD legs.

What is not covered under this limited guarantee?

Knobs, handles, KNOXHULT and SUNNERSTA kitchen systems, fronts, plinths, cover panels, strips and moldings, worktops, sinks, dishwashers hinges, UTRUSTA wire baskets. Follow the assembly, installation and care instructions closely.

After sales service

In order to offer you functional products that meet your needs and expectations we renew our range every year. For this reason we cannot guarantee that all the products and prices are available during the whole validity year of the catalog. We offer 2 years of after-sales service for kitchen doors and drawer fronts. This means that you can complete your kitchen with doors, fronts, drawer fronts, plinths, ledges, moldings and infill panels, while stock lasts, up to two years after these products have been discontinued. You can be sure that we will always do everything we possibly can to keep you satisfied with your IKEA kitchen.

Kitchen faucets

For how long is the guarantee valid?

The guarantee of IKEA kitchen is valid for ten (10) years from the date of purchase. The original receipt is required as proof of purchase.

What does this guarantee cover?

10 years of guarantee for all IKEA taps. This guarantee only applies to a domestic use and covers faults in the materials and manufacturing of all taps. Our kitchen taps are tested under international standards and we only use very good quality components to ensure the 10 years guarantee.

Which products are not covered by this guarantee?

This guarantee does not cover LAGAN traps or the logical deterioration over time, cuts or scratches, or damages caused by accidents or waste of water. The filter does not apply either, it must be cleaned regularly and replaced once it's worn out..

Appliances

For how long is the guarantee valid?

The guarantee is valid for five (5) years from the time of purchase of the appliance. The LAGAN and TILLREDA appliances have two (2) year-guarantee from the time of purchase. The receipt is required as proof of purchase. If any service work is carried out during the limited guarantee period, this will not extend the limited guarantee period for the appliance, or the new parts.

What does this guarantee cover?

The guarantee covers the faults of the kitchen appliance that has been caused by faults in manufacturing or materials from the moment of the purchase. This guarantee it's applicable for domestic use. The exceptions are specified under what is not covered by the guarantee.

Which appliances are covered under this limited guarantee?

The five (5) year guarantee is valid for all IKEA kitchen appliances and covers the faults in materials and manufacturing.

What appliances does this guarantee not cover?

For LAGAN and TILLREDA appliances, the guarantee is valid during the two years following the purchase.

What does IKEA do to correct the problem?

EU (Nr. 99/44/eg) European guidelines and local regulations are applied on these conditions. The replacement is carried out by IKEA. If the service company repairs or replaces the appliance under the terms of guarantee, this company will install any new or repaired appliance. The reparation is carried out if possible. If the appliance is installed in any other furniture, the customer must uninstall before the services' visit.

Who will carry out the service?

The service company will provide the service according to their operative or a service network.

What is not covered by the guarantee?

  • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including by excessive lime in the water supply, damage caused by abnormal environmental conditions. Consumable parts as batteries and lighting.
  • Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and colour differences.
  • Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap build up.
  • Damage to: ceramic or glass accessories, dinnerware and flatware baskets, feed and drainage pipes, lighting, screens, knobs and pipe casings and parts of casings, unless such damages can be proved to be due to production faults.
  • Cases in which the specialist technician does not find the failure
  • Repairs not carried out by our appointed service providers or an authorised service or where non-original parts have been used.
  • Repairs caused by faulty installations.
  • Professional use of the appliance.
  • Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product, it will be covered (but not under this guarantee). For complaints in respect to the last condition contact Customer Service on  www.islas.IKEA.es
  • Cost for the initial installation of the appliance. These restrictions do not apply to the work made by a specialist that uses original parts to adapt the appliance to security specifications.

Legality area

For appliances that are bought in a UE country and taken to another the guarantee conditions of that country will apply. Duty to present service exists if the appliance installed is in accordance to:

  • The technical specifications of the country where the complaint is made.
  • The assembly and installation instructions and the security information that comes with the appliance.

How can you contact us if you need help after your purchase?

Call the number that you'll find on the documentation of the product. To give you a better assistance, read the use instructions closely before getting in contact with us. Have the item's code at hand before calling us. You'll find these 8 digits on the purchase receipt and the label of the appliance.

FYRTUR & KADRILJ

5
years limited GUARANTEE

With our motorized roller blinds you can control the light from your bed, or from wherever you want! Thanks to the included remote control or the IKEA TRÅDFRI app, you can control several blinds at the same time or individually. They've been designed with their quality and function in mind. Therefore, we can guarantee that they will last at least 5 years, which means that they'll continue to work the same as the first day as long as maintenance instructions are followed and exposed to normal domestic use.

For how long is the guarantee valid?

The guarantee is valid for five (5) years from the time of purchase of the motorized roller blinds KADRILJ. The receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee covers the full functionality of the roller blind. This means that, in the face of normal domestic use and following maintenance instructions, the blinds will work the same as the first day, even after 5 years. In this case, a normal use is understood as moving the blinds down and up once a day. The guarantee covers all electronic parts except batteries.

What isn't covered by the guarantee?

Included batteries are not covered by this guarantee.

Care instructions

Don't wash.
Don't bleach.
Don't tumble dry.
Don't iron.
Don't dry clean.

SENSUELL SERIES

25
years limited GUARANTEE

Daily life at home requires a lot from cookware. Our SENSUELL kitchen series has been rigorously tested to comply with our strict quality, security and durability requirements, as well as the high demands for domestic use. We guarantee the functioning of the SENSUELL series for 25 years of regular domestic use, as long as our maintenance instructions are followed.

25 years of guarantee on the following products:

  • SENSUELL pot with lid 5.5L, stainless steel
  • SENSUELL pot with lid 4L, stainless steel
  • SENSUELL pot 3L, stainless steel
  • SENSUELL pot with lid 2.4L, stainless steel
  • SENSUELL pan Ø28 cm, stainless steel
  • SENSUELL pan Ø24 cm, stainless steel

For how long is the guarantee valid?

The guarantee for the SENSUELL series is valid during twenty-five (25) years from the date of purchase. As long as our maintenance instructions are followed, we guarantee that the products of the SENSUELL series will last 25 years, subject to regular domestic use (cook and clean once a day). The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies to domestic use only and covers defects in material and manufacture of all SENSUELL products. The guarantee covers the base of the products. We guarantee that the base will retain its shape and its heat conducting qualities. The guarantee will also be valid if the products are washed in the dishwasher, as this does not pose any problem to stainless steel.

What is not covered by the guarantee?

This guarantee does not cover changes in the appearance of the cookware, unless they have a significant effect on their functions.

Care instructions

Don't use steel scrubbers or abrasive sponges to wash the cookware, as they can damage the surface. When cooking in a pot with stainless steel inside, always add the salt after the water has started boiling. When you add the salt in cold water, stains can appear that could cause corrosion.

The base of the product is slightly concave when cold, but it extends and flattens with heat. Because of this, it is necessary to let it get cold before washing. This allows it to return to its original shape and helps prevent it from deforming with use. It is also important not to leave it wet, as it can lose its shape.

SENIOR SERIES

25
years limited GUARANTEE

Daily life at home demands a lot from cookware. Our SENIOR cooking series has been rigorously tested to meet our strict quality, safety and durability requirements, as well as the high demands for home use. We guarantee the functioning of the SENIOR series for 25 years of normal home use, provided our maintenance instructions are followed.

25 years of guarantee on the following products:

  • SENIOR pot with lid 5L, cast iron.
  • SENIOR pot with lid 3L, cast iron.
  • SENIOR pan Ø28 cm, cast iron.

For how long is the guarantee valid?

The guarantee for the SENIOR series is valid for twenty-five (25) years from the date of purchase. As long as our maintenance instructions are followed, we guarantee that SENIOR products will last 25 years, subject to normal domestic use (cooking and washing once a day). The original simplified receipt must be presented as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies only to domestic use and covers material and factory defects in all SENIOR products. The guarantee covers the basis of the products. We guarantee that the base will retain its shape and heat conduction properties. The warranty will also be valid if the products are washed by hand.

What is not covered by the guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Care instructions

Cast iron batteries must always be washed by hand. Clean the battery after use by hand-washing it with water and a brush. Washing the product while it remains warm will make it easier to clean. It must be carefully dried after washing.

The product should not be exposed to major temperature changes, such as removing it from the refrigerator to place it over heat. The product or its coating may break if it collides or falls to a hard surface.

IKEA 365+ pots and pans

5
years limited GUARANTEE
15
years limited GUARANTEE

Daily life at home requires a lot from cookware. Our IKEA 365+ cookware of stainless steel have been rigorously tested so it resists daily life. We guarantee the functioning of the IKEA 365+ cookware for 15 years. This means that it will work as when new, as long as our maintenance instructions are followed and it is subject to regular domestic use.

15 years of guarantee in the following products:

  • IKEA 365+ pot with lid 5L, stainless steel
  • IKEA 365+ pot with lid 3L, stainless steel
  • IKEA 365+ pot with lid 2L, stainless steel
  • IKEA 365+ pot with lid 1L, stainless steel
  • IKEA 365+ 5-piece cookware: pot with lid 5L, pot with lid 2L and pan 28 cm (the pan has five (5) years warranty).

5 years of guarantee in the following products:

  • IKEA 365+ Frying Pan Ø28 cm, stainless steel/non-stick coating
  • IKEA 365+ Frying Pan Ø24 cm, stainless steel/non-stick coating
  • IKEA 365+ Grill Ø28 cm, aluminum/non-stick coating.

For how long is the guarantee valid?

The guarantee for the IKEA 365+ series of stainless steel cookware without non-stick coating is valid during fifteen (15) years from the date of purchase. The guarantee for the IKEA 365+ series with non-stick coating is valid during five (5) years from the date of purchase. The original purchase receipt must be presented as proof of purchase.

What is covered under this limited guarantee?

This guarantee covers the functioning, materials and manufacturing of all the IKEA 365+ cookware collection. This means that, under a regular domestic use and following our maintenance instructions, the cookware will continue to function as if they were new, even after 15 and 5 years respectively. Regarding this, it is defined as regular use when it is used to cook and is washed once a day.

This guarantee covers:

  • Stability of the base. Meaning that the base will keep its flat form to send the heat in an efficient way.
  • Washing in a domestic dishwasher. It does not have negative consequences on the function of stainless steel items. However, notice that all of the non-stick coated items or items made of cast iron, should always be washed by hand.
  • Non-stick properties on non-stick “pans”. This means that the non-stick IKEA 365+ products are easy to wash and can be used to cook low fat during a minimum of 5 years.

What is not covered under this limited guarantee?

This guarantee does not cover changes in the appearance of the cookware, unless they have a significant effect on its functions.

Care instructions

Non-stick coating pans should always be washed by hand, as they can be damaged with dishwasher detergent. The base of the product is slightly concave when cold, but extends and smooths with heat. Because of this, you should always let it cool down before washing. This allows it to regain its shape and helps prevent it from deforming with use. It's also important that it doesn't get wet, as it can deform. If the pan has non-stick coating, excess heat can cause loss of its properties.

TROVÄRDIG frying pans

5
years limited GUARANTEE

Daily life at home requires a lot from pans. TROVÄRDIG is our non-stick pans star, designed paying special attention to its quality and function. Thanks to this we can guarantee its functioning for 5 years, so they will function as new, as long as our maintenance instructions are followed and it is subject to regular domestic use.

5 years of guarantee in the following products:

  • TROVÄRDIG pan Ø11”, aluminium/non-stick.
  • TROVÄRDIG pan Ø9”, aluminium/non-stick.

For how long is the guarantee valid?

The guarantee for the TROVÄRDIG non-stick pans is valid during five (5) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee covers function, materials and manufacturing of all TROVÄRDIG pans collection. This means that under a normal domestic use and following our maintenance instructions, the pans will continue to function as if they were new, even after 5 years. Regarding this, it is defined as normal use when it is used to cook and washed once a day.

This guarantee covers:

  • Stability of the base. Meaning that the base will keep its flat form to send the heat in an efficient way.
  • Non-stick properties of the pans. This means that TROVÄRDIG non-stick products are easy to clean and can be used to cook low fat for a minimum of 5 years.

This limited guarantee does not cover

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Care instructions

Non-stick coating pans should always be washed by hand, as they can be damaged with dishwasher detergent. The base of the product is slightly concave when cold, but extends and smooths with heat. Because of this, you should always let it cool down before washing. This allows it to regain its shape and helps prevent it from deforming with use. It's also important that it doesn't get wet, as it can deform. If the pan has non-stick coating, excess heat can cause loss of its properties.

IKEA 365+ knives

15
years limited GUARANTEE

Daily life at home requires a lot from kitchen knives. The IKEA 365+ knives are for everyday use. With a quality that strives to comply with the requirements of kitchen use, these knives should be your first acquisition for your cutlery. We guarantee the functioning of the IKEA 365+ knives for 15 years. This means that it will work as when new, as long as our maintenance instructions are followed and it is subject to regular domestic use (cutting food, wash them once a day and sharpen on a regular basis).

15 years of guarantee in the following products:

  • IKEA 365+ chef knife 20 cm, stainless steel
  • IKEA 365+ chef knife 16 cm, stainless steel
  • IKEA 365+ multipurpose knife 14 cm, stainless steel
  • IKEA 365+ peeling knife 9 cm, stainless steel
  • IKEA 365+ bread knife 23 cm, stainless steel
  • IKEA 365+ vegetable knife 16 cm, stainless steel.

For how long is the guarantee valid?

The guarantee for the IKEA 365+ knives is valid for fifteen (15) years from the date of purchase. The original purchase receipt is required as proof of purchase.
 

What is covered under this limited guarantee?

This guarantee covers function, materials and manufacturing of all IKEA 365+ knives. This means that under a normal domestic use and following our maintenance instructions, the knives will continue to function as if they were new, even after 15 years. About this, it is defined as normal use when it is used to cut food, hand washed once a day and regularly sharpened.

This guarantee covers:

  • Knife sharpening. The knife must be sharp when purchased and you will have to be able to keep it sharp for it to work properly. The blade is made of strengthened steel, so it will be possible for the knife to be sharp as the first day at least during the period.
  • Durable handle. The handle of the knife should not crack, break or come loose from the blade, so the knife is not possible to use.
  • That there will not be any corrosion on the knife blade.

What isn't covered under this limited guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Care instructions

Cleaning
  • Always wash by hand.
  • Clean and dry the knife after each use. By doing this many unsightly marks on the blade will be avoided and any risk of bacterial contamination will be prevented, for example, from chicken or fresh vegetables

Sharpening

  • A sharpened knife is safer that one that is not. Even though the knife is made of stainless steel, molybdenum and vanadium, which seems that the blade is resistant and durable, it is necessary to sharpen from time to time. It is recommended to do so once a week for a domestic use.
  • The sharpener must be made of a harder material than the blade's steel. For this reason, the best option is a ceramic sharpener, a diamond sharpener or a sharpening stone.
  • If the knife turns very blunt as a consequence of a long use without a regular sharpening, or due to lack of care, it will be necessary for a professional to sharpen the blade to restore it

Storing and use of the knife

  • Avoid cutting frozen or very hard food (as bones), as this could bend the blade or detach splinters. In order to cut hard food, get the knife through the food, do not move the knife back and forth.
  • Always use the knife on a cutting board of wood or plastic. Never cut on a glass, porcelain or metal surface.
  • Store the knife on a knives block or on a magnetic wall support. Storing the knife correctly protects the blade and extends its service life.
“Guarantees Policy” Registered in Pro Consumidor under No.004/2019
Resolution 030-2019
Version 01.2019




Loading ...