You may cancel your order for any reason within 14 calendar days of receiving your purchase.
Right of withdrawal
You can withdraw your order for no reason within the natural 14 days starting the day you or a third or a third party previously indicated by you (other than the carrier) receives the purchased items (or from the last item or part deliverd in cases where it was a good formed by several parts). You will only be responsible of a devaluation of the goods if they were manipulated differently than they had to be, to establish their nature, characteristics and functioning.
To exercise the right of withdrawal, you must notify us Sarton Canarias S.A. at the address that appears in your purchase receipt, at the telephone number 928 194 532, writing us an email to csc.islas@ikeasi.com, going directly to the address that appears in the purchase receipt, or by return request form, your decision to withdraw from the contract.
Consequences of withdrawal
Sarton Canarias S.A. will refund the product price and regular shipping expenses, no later than 14 days after the day we receive the information previously indicated. Sarton Canarias S.A. will use the same payment method that you used in the original transaction, unless another method is expressly agreed. In any case, you will not have to take care of any fees that may arise from such refund. We are allowed to retain the refund until we have received the returned products or until you provide proof of returning the products, depending on which one happens first.
Remember that you will have to return the products in perfect conditions and in their original packaging within the 14 days following the day in which you informed us of your withdrawal. Once we have received the products in our stores, and before checking the condition of the products, we will proceed to refund the amount.
Remember that unless you make a return directly at our IKEA stores or IKEA points, you should bear the direct costs of the return.