How to shop online at IKEA

Yes, they are, prices are the same in the website, IKEA Inspire app, your IKEA store and the IKEA Canarias catalogues.

Yes! All our promotions are available on the web and you'll even see promotions that are exclusively for online purchases. Only, the IKEA FAMILY special offers are not available for online purchases, we are working to offer them as soon as possible.

You’ll be able to know where your purchase is, just click “Log in” on the top of the main page. Then access to My account > My orders. Also, we will inform you of every step through sms or email. If you prefer or need extra information, get in contact with customer service through the telephone number: 828 811 532.

Adding items to an order that has already been placed is not possible, but you can make as many new orders as you want.

Yes, you can ask for the additional services you need. You have at your disposal home delivery, assembling, measuring and kitchen installation. By the end of your online order, we'll call you to set the details of the services requested and make your payment.

We are available from 10:00 to 22:00 hours through the contact section or calling 828 811 532.

In compliance with the Organic Law 3/2018 of December 5 on Data Protection and guarantee of digital rights, the information that the personal data that you provide us will be processed in a responsibility file of SARTON CANARIAS SA, VENTAJON SA and INSIDE LOGISTICS SL (hereinafter IKEA group) our purposes are: The development, fulfillment and execution of the contract of sale of the products you have purchased or any other service contract between the two.

IKEA’s items have up to 25 years guarantee. Click here for more information.

To collect your purchases, you must present your identity document, the invoice (physical or in digital format) and the card with which the purchase was paid for. If it is another person who collects the purchase and not the holder, they must bring with them the written authorisation showing the full name and ID of the holder, as well as the full name and ID of the authorised person, plus the aforementioned, i.e. ID document, the invoice (physical or in digital format) and the card with which the purchase was paid for.

Card payment: This option allows you to close the process of the online shopping, we use a payment server from La Caixa so all the transactions will be done under a safe connection. You will be able to purchase with the credit or debit card you wish, Visa, MasterCard, 4B, Euro 6000, Maestro Spanish, IKEA FAMILY.

Bank transfer: You can request a bank transfer, asking for the payment through our Teleordering team. In this case, our agents will inform you about the payment situation, the order, availability or stock of the items, returns and exchanges policy, arrival dates of items.

Financed purchase: You can finance your online purchase with the IKEA FAMILY MASTERCARD or Ventajon VISA cards. This service is available on purchases over € 60. Paypal: If you have a Paypal account, you can easily pay with your account.

You can also finance your purchases according to the financing campaigns in force in the IKEA stores, for more information you can contact our Teleordering service at the email address telepedidos@ikeasi.com.

Yes, all of our transactions are done under safe connection and we guarantee confidentiality for all your data.

Besides, with the purpose of reducing fraud, to provide additional security and comply with the European norm to regulate electronic payment services (3D Secure 2), we have updated the protocol for payments with VISA and MasterCard. Because of that, in order to shop online with your credit or debit card, we need your address, email and phone number.

No, currently we do not charge any commission to our customers when making the payment from their Paypal account.

The customer is responsible to check the goods at the moment of the home delivery. Changes and returns will be accepted in faulty items during the validity period of the guarantee from the date of purchase, being Sarton Canarias who will take charge of the delivery expenses, to the IKEA store. You will have to get in contact with us by means of our email callcenter@ikeasi.com or calling 928 194 532 providing the details of the product, receipt, as well as the damage it has. Once the information arrives we’ll indicate you how to proceed.

If after receiving the products you purchased you are not completely pleased with them, you have 90 days to return the product unopened, unused and unassembled, inside its original package and with the receipt.

If your purchase was made from IKEA online located in the shopping centre 7 Palmas, you should return it at IKEA Gran Canaria Telde. It's indispensable to present the receipt for all returns or exchanges.

If you don’t love your mattress, change it! You have 89 nights to try your mattress from the date of purchase. If you are not comfortable with your mattress bring it to the store with the purchase receipt and choose a different one that adapts better to the way you sleep. It cannot show stains or dirt nor damages. We’re very sorry, but we cannot accept the return of bedding (sheets, pillows, duvets, duvet covers, pillow covers, etc.) that are used, without their original packaging or if the original packaging has been opened.

We cannot accept returns of fabrics, plants and other tailor made products or those acquired in the bargains department or that belonged to the display. We will allow the return or exchange of the faulty items during the validity period of the guarantee, being Sarton Canarias S.A., who will take care of the delivery costs to the IKEA store.

Click here for more information.

The order cannot be cancelled once placed, but if once you have received you purchase you are not completely satisfied with the items, you can return it without being opened, inside its original package alongside with the receipt, in a period of 90 days.

If you're not completely satisfied with the products, return them without being open or uncovered, inside their original package and with the purchase receipt, before 90 days. It is necessary to present the invoice for all changes and returns.

Click here for more information

If they are the same, the price is the same on the web, your IKEA Inspire app, the IKEA point or the IKEA Puerto Rico catalogues.

Yes! All promotions will be available on the web and you will even see promotions only exclusive for online purchases.

You can know where your purchase is by heading to "Log in" on the top of the home page. Then access My account > My orders. Also, we'll keep you informed of each process through SMS or email. If you prefer o you need additional information, get in contact with customer relations by calling: 787-750-4532.

Adding items to an order that has already been placed is not possible, but you can make as many new orders as you want.

Yes, you can request all the services you need. You have delivery, assembling, measuring and kitchen installation services at your disposal. click here to see the rates. By the end of your online purchase, we'll call you to arrange the details of the services requested and make the payment.

We are available from 9:00 AM to 9:00 PM through your personal web shopper or calling 787-750-4532 or in the contact section.

In compliance with Organic Law 3/2018 of December 5 on Data Protection and guarantee of digital rights, as a client of SARTON PUERTO RICO LLC .. you can at any time exercise your rights of access, rectification, cancellation and opposition, communicating it in writing to:

SARTON PUERTO RICO LLC.

Ramal PR 887

Barrio Martín González Industrial

Park lote 1, Carolina,

Puerto Rico - 00987

IKEA’s items have up to 25 years guarantee. Click here for more information.

To collect your purchases, you must present your identity document, the invoice (physical or digital) and the card used to pay for the purchase. If it is another person who collects the purchase and not the holder of the purchase, you must bring with you the written authorisation showing the full name and ID of the holder, as well as the full name and ID of the authorised person, plus the aforementioned, i.e. ID document, the invoice (physical or in digital format) and the card with which the purchase was paid for.

Payment with card: This option will allow you to close the online purchase process, using a payment server of Elavon so that all transactions are made under a secure conection. You will be able to pay your puchases with the credit or debit card you want, Visa, MasterCard, ATH.

By phone: In this case our IKEA Contact Centre department will get in contact with you to formalise the purchase and coordinate the delivery as well as to inform you of the status of your order. For more information you can get in contact with our IKEA Contact Centre service through the email address telepedidos.pr@ikea.pr

All transactions will be performed under a safe connection that guarantees the confidentiality of all your data. Financed payment: You can finance your purchases with the Beyond® FirstBank credit card. Click here for more information.

Yes. All transactions will be done under a save connection that will guarantee the confidentiality of all your data.

The customer is accountable for checking the goods upon home delivery. Changes or exchanges of faulty items will be admitted during the validity period of the guarantee from the date of purchase, being SARTON PUERTO RICO LLC. responsible for the shipping expenses, to the IKEA store. You should get in contact with us through our email callcenter@ikeasi.com or calling 787 750 4532 providing the details of the product, receipt, as well as the damage it suffers. Once we have received the information, we’ll indicate the way to proceed.

It's ok to change your mind!

That’s why you have 90 days to return your product if you’re not completely satisfied. Return it in its original packaging, unopened, unassembled and unused.

Use your IKEA Family card… and benefit from 120 days to return your purchase!

You must bring the purchase invoice for any changes and returns.

Refunds will be made via the same payment method used to pay for the purchase, however, cash refunds will be made exclusively at the main store, IKEA Bayamon Store or at our IKEA Ponce or Escorial Points.

Exceptionally, IKEA will be able to refund you via bank transfer upon request.

In the case of refunds via credit or debit card and bank transfer, they may be verified within 7-10 working days of the request (subject to validation by the financial intermediary).

Returns are not accepted, no refunds are made or price adjustments if the item is reduced on price after its purchase.

Click returns system for more information.

The order cannot be cancelled once placed, but if once you have received you purchase you are not completely satisfied with the items, you can return it without being opened, inside its original package alongside with the receipt, in a period of 90 days.

If you are not completely satisfied with the products, return the product without opening or opening, in the original packaging and with the purchase receipt, within 90 days. The presentation of the invoice is essential for all changes and returns.

Click here for more information.