Pets policy

Access is allowed to guide dogs (visually impaired users), service dogs (physically impaired users), signal dogs (hearing impaired users) or warning dogs (provide medical alert to users suffering from diseases such as diabetes or epilepsy, among others) that are duly certified.
Dogs are allowed as long as they are kept on a leash of a maximum of 1.5 m (4 ft). Please note that pets are not allowed in food service areas, restaurant, Swedish store and bistro. If your dog is considered potentially dangerous, it must enter the store with a muzzle that cannot be removed during the entire visit.
Pets are not allowed to climb on the furniture in any of our commercial or rest areas. Pets must remain on the ground at all times or in carriers that do not allow the animal to get out.
Pets may access the restroom area, but under no circumstances will they be allowed to use the sinks as drinking fountains.

Yes, as long as they are duly identified, guide dog users have the right to access any public or private place, with the exceptions established by law.

Because there are hygiene and food safety reasons, which condition the access of the dog or pets.

The law stipulates that the person in charge of the dog is responsible for any damage caused by the dog, that is, the customer who enters the premises with the dog. In addition, these people are required to hold liability insurance.

If this happens, the owner will immediately pick it up/clean it and notify IKEA staff to ensure that the area is sanitized by the cleaning team. Owners must prevent their pets from relieving themselves inside our facilities. Each pet owner must carry, at all times, excrement collection bags as well as cleaning wipes, if necessary.