Returns Policy

It's ok to change your mind!

That’s why you have 90 days to return your product if you’re not completely satisfied. Return it in its original packaging, unopened, unassembled and unused. It must be in good conditions, free of stains or signs of dirt.

Use your IKEA Family card… and benefit from 120 days to return your purchase!

You must bring the purchase invoice for any changes and returns.

If you don't love your mattress, change it! You have 89 nights after the date of purchase to try your mattress. If you are not comfortable with your mattress, bring it to the store with your receipt and choose a different one that better suits your needs when it comes to sleeping. To change the mattress it must be free of damages, stains or signs of dirt. 

In mattress toppers and children’s mattresses the general conditions of the return policy are applied, therefore, they will be excluded from the change if its packaging has been opened, has damages, stains or signs of dirt. 

The items acquired at opportunities or display are exempt from change or return, as well as bespoke purchased products (like, for example, countertops of any material). Therefore, these items are not fit for change or return.

Returns or exchanges of defective items will be accepted during the validity period of their guarantee from the date of purchase, being Sarton Canarias S.A. who will take charge of the delivery expenses, to the IKEA store or pick up point.

• You'll have to contact us through our e-mail csc.islas@ikeasi.com or by calling 928 194 532 providing the product information, receipt, and the damage it suffered. Once the information has been received we will show you how to proceed.
• The replacement of the item will be, depending on the geographical location, no later than in 10 business days, as long as the item is available right away.

• IKEA will make exceptions in cases of returns and their corresponding penalties, when the norms previously indicated are not fulfilled.
• The credits for exceptions are not refundable.