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Guarantees

2
years limited GUARANTEE
3
years limited GUARANTEE
5
years limited GUARANTEE
10
years limited GUARANTEE
15
years limited GUARANTEE
25
years limited GUARANTEE

General Terms and Conditions

What does this guarantee include?

The extent of the guarantee of each product is described under each product.

Duration of the limited guarantee

La duración de la garantía depende de las condiciones estipuladas para cada producto y es válida a partir de la fecha de compra. Los productos no cubiertos por estas garantías estarán sujetos a una garantía estándar de 90 días, con las condiciones establecidas en la política de garantías.

What will IKEA do to correct the problem?

IKEA examinará el producto para decidir si está cubierto por la garantía. IKEA decidirá si reparar el producto defectuoso o sustituirlo por un producto igual o de similares características. En estos casos, IKEA correrá con los gastos ocasionados en conceptos de reparaciones, recambios, mano de obra y desplazamientos, siempre que sea posible reparar el producto sin ocasionar gastos extraordinarios. Esto no tendrá validez, en ningún caso, si la reparación no ha sido autorizada por IKEA. Las piezas defectuosas que se retiren en el transcurso de la reparación pasarán a ser propiedad de IKEA. Si el producto ya no estuviera a la venta en IKEA, IKEA proporcionará un producto de sustitución apropiado. Será IKEA quien determine lo que constituye un producto de sustitución apropiado.

Guarantee Conditions

The guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.

What is not covered under this limited guarantee?

This guarantee is not applicable on products which have been saved or stored in an incorrect way, which have been misused or used incorrectly, which have been modified or altered, or which have been cleaned with unsuitable products or methods. This guarantee does not cover a regular wear, cuts, scratches or damages caused by impacts or accidents. This guarantee is not applicable if the product has been place outdoors or in a humid environment. This guarantee does not cover consequential or incidental damages. This guarantee will not apply if the products have been used for public use, except those cases in which the product specifies that it is apt for public use.

Care instructions

In order to adhere to these guarantees, you must follow the maintenance instructions specific to each product.

You will find all maintenance instructions at your IKEA store and on www.islas.IKEA.es

How does the national, provincial and state legislation apply?

This guarantee grants specific legal rights, and it is complementary to the legal and statutory rights.

General legal rights

This limited guarantee gives you specific legal rights. This guarantee does not, in any way, affect the rights given to you by law.

How to contact us in case you need help:

Get in contact with your IKEA store - You'll find the addresses and telephone number on www.islas.IKEA.es

SAVE YOUR SIMPLIFIED INVOICE!

It is your proof of purchase and will be requested to apply the guarantee.

SPECIFIC PRODUCTS CONDITIONS

Sofas and armchairs

10
years limited GUARANTEE
25
years limited GUARANTEE

Daily life at home demands a lot from sofas and armchair. Our armchairs have been rigorously tested to comply with the qiality and durability standards, as well as to comply with the most demanding requirements for domestic use. For this reason, we can offer a 10/25 year guarantee that covers defects in materials and manufacture covering the structures and cushions of our sofas.

For how long is the guarantee valid?

The sofa guarantee is valid for ten (10) years and twenty-five (25) years warranty from the date of purchase. The original simplified invoice must be presented as proof of purchase.

What is covered under this limited guarantee?

Esta garantía solo es aplicable a un uso doméstico y cubre los defectos en los materiales y la fabricación en: estructuras y cojines de asiento y respaldo. 10 años de garantía en los siguientes productos:

  • DELAKTIG series
  • EKENÄS armchair and footstool.
  • EKERÖ armchair.
  • EKEBOL sofa.
  • EKTORP series.
  • FÄRLÖV series.
  • GRÖNLID series, including sofa bed.
  • KIVIK series.
  • KLIPPAN series.
  • KNISLINGE series.
  • KNOPPARP series.
  • KOARP armchair.
  • LANDSKRONA series.
  • LIDHULT series, including the sofa bed.
  • GRÖNADAL rocking chair.
  • NOLMYRA armchair.
  • POÄNG armchair, rocking chair and footstool
  • RÅDVIKEN armchair.
  • SKOGABY series.
  • STOCKSUND series.
  • STRANDMON armchair and footstool.
  • SÖDERHAMN series.
  • VALLENTUNA series, including sofa bed.
  • VEDBO armchair.
  • VIMLE series, including the sofa bed.
  • 25 years of guarantee on the following products:
    • STOCKHOLM sofa.
    • STOCKHOLM sofas 2017.

Products/parts/components not covered by this guarantee:

  • Fabric covers.
  • Leather covers.
  • Coated fabric covers.
  • Sofa beds, except the GRÖNLID, LIDHULT, VALLENTUNA and VIMLE sofa beds.
  • The SMEDSBYN bed mechanism if it is not used for GRÖNLID, LIDHULT or VIMLE.
  • POÄNG cushions.
  • POÄNG children's armchair.

We try our sofas and armchairs

At IKEA we try all our sofas and armchairs to be sure that they are durable. And we are specially demanding with those that have many years of guarantee. For example, we place a weight of 100 kg on the seat 50.000 times, and weights of 30 kg on the back of it the same number of times. And we do all of this to ensure that the structures will keep their stability and the cushions their elasticity and comfort. The guarantees we offer are proof that our sofas and armchairs can withstand being used frequently and during a long period of time, and are an assurance for you as a customer.

Care instructions

Cushions must be cared for so they keep their comfort. They must be fluffed in a regular basis, at least once a month. They also must be alternated, in a way that the cushions that are used the most interchange their place with those that are used less frequently.

Tighten the leg screws after two weeks of use, and make sure to keep checking that they're tight a couple of times a year.

Washable covers

  • Follow the maintenance and cleaning instructions.
  • Iron them while they are still a little bit damp
  • Place the cover again when it is still a little bit damp, it stretches more easily and adapts quickly to the right shape. But it is important that the cover is not too damp when it is placed on the structure again.

Leather

  • Vacuum regularly with the soft brush accessory.
  • Don't place the leather furniture in direct sunlight and leave a space of 12" to any source of heat to avoid the lather from drying.
  • Never use detergents when cleaning them
  • The white leather or light color furniture are sensitive to strong colors such red wine or coffee. For this reason they need to be cleaned immediately.

More information in the maintenance instructions that are provided with the product.

OFFICE CHAIRS

10
years limited GUARANTEE

Everyday life at home and at work demands a lot from our seats. These chairs have been rigorously tested to comply with our strict quality and security requirements, as well as professional office use standards (EN 1022, EN 1335, ANSI/BIFMA X5.1 for office chairs EN16139, ANSI/BIFMA X5.1 for conference chairs). For this reason, we can offer you 10 years of guarantee that covers defects in materials and manufacture of the mobile parts of the swivel chairs.

How long does the guarantee last?

The guarantee of these swivel chairs are valid for ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies for professional use in offices and it covers faults in materials or manufacturing of the following components of the swivel chairs:

  • The structural frame
  • Mobile parts.

Las partes móviles son componentes con funciones o de movimiento o ajustables. La garantía cubre las funciones para los componentes de las ruedas, el cilindro de gas, mecanismo, reposabrazos y el mecanismo de reajuste del respaldo.

10 years of guarantee in the following products:

  • MARKUS
  • LÅNGFJÄLL
  • FLINTAN
  • HATTEFJÄLL
  • JÄRVFJÄLLET
  • FJÄLLBERGET
  • ALEFJÄLL
  • TROLLBERGET

DESKS AND STORAGE

10
years limited GUARANTEE

How long does the guarantee last?

The guarantee for the BEKANT, IDÅSEN, THYGE series, the GALANT storage system and the HÄLLAN wardrobes is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

The guarantee covers the defects in the materials, manufacturing and functioning in all the components of the BEKANT, IDÅSEN, THYGE series, the GALANT storage system and the HÄLLAN wardrobes, from the day of purchase at IKEA.

Which products are not covered by this guarantee?

The following products are not covered by the guarantee:

  • BEKANT screens

Care instructions

Tighten the screws after two weeks of using the product, and make sure they are well tightened by revising them twice a week. For all surfaces: clean with a damp cloth and mild detergent, afterwards dry with a dry cloth.

MATTRESSES

25
years limited GUARANTEE

Daily life at home demands much from mattresses and bases. IKEA mattresses and bases have passed rigorous tests to guarantee that they comply with our strict requisites regarding quality and durability, as well as complying with the most restrictive regulations related to domestic applications. This means that we can offer you a 25 year guarantee that covers mattresses and bases from defects in materials and manufacture.

For how long is this guarantee valid?

The guarantee for mattresses and bed components that are not electrical motors have a validity of twenty-five (25) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases from the date of purchase at IKEA. This guarantee applies to domestic use only.

  • Wooden and springs structures of the mattress bases.
  • The springs of the spring mattresses.
  • Foam core of foam mattresses.
  • Latex core of latex mattresses.
  • Wooden frame and slats in slatted bed bases.

Before using it for the first time

At the beginning your new mattress can seem a bit hard. Let a month go by for your body to get used to the mattress and for the mattress to get used to your body. Rolled up mattresses recover their shape after 3-4 days of use. All new materials have their own particular smell, that disappears gradually. To aerate and vacuum the mattress will help to get rid of the smell. For a better comfort, you need the right pillow. Make sure you have a pillow that adapts to you and your new mattress.

Change after 89 nights policy

Para nosotros es importante que duermas bien en tu nuevo colchón. Si descubres que no es de tu total satisfacción, después de esperar un mes para que el cuerpo se acostumbre al colchón, tráenos el colchón de nuevo y prueba otro nuevo. ¡Tienes 89 noches para dormir en él! Para realizar el cambio del colchón, este no puede presentar manchas o signos de suciedad. No se realizará el reembolso de dinero de colchones usados o abiertos.

Care and cleaning

Complement the mattress with a mattress protector or a mattress pad. It will make it more hygienic as it is easier to remove and clean. Some mattresses and mattress pad have a washable cover. Read the label that you'll find inside the cover for more information. Make sure that the zip is closed when washing the cover. Vacuuming the mattress helps to get rid of dust and mites. Use upholstery soap to get rid of stains. If your mattress can be turned, turn it every three months more or less. In this way you guarantee a more homogeneous wear and helps to extend comfort. Don't bend the mattress. You can damage the springs and the inside materials. Even the best mattresses lose comfort over time and all mattresses accumulate dust and mites over the years. For this reason, even though mattresses have a 25 year guarantee, we recommend that you change your mattress every 8-10 years. This guarantee offers you specific legal rights, additional to the statutory legal rights.

PAX/KOMPLEMENT

10
years limited GUARANTEE

Everyday life at home demands a lot from wardrobes. PAX wardrobes and KOMPLEMENT interior accessories have been rigorously tested to comply with our strict quality, resistance and durability requirements, as well as high demands for domestic use. For this reason, we can offer you 10 years of guarantee for the PAX wardrobes and KOMPLEMENT interior accessories marked with the logo under these lines, that covers defects in materials and manufacture.

For how long is this guarantee valid?

The guarantee for the PAX wardrobes and KOMPLEMENT interior accessories is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee only applies to domestic use for the storage of clothes and shoes, and covers the defects in the material and manufacturing of the following components of the PAX wardrobes and KOMPLEMENT interior accessories:

  • Frames.
  • Frame dividers and pull-out shelves for structures.
  • Sliding doors and sliding door mechanisms.
  • KOMPLEMENT interior organizers.

Which products are not covered by this guarantee?

Esta garantía no cubre: la bandeja extraíble para joyería KOMPLEMENT, accesorio con 4 compartimentos KOMPLEMENT, accesorio con compartimentos KOMPLEMENT, alfombrilla KOMPLEMENT, caja KOMPLEMENT y espejo con ganchos KOMPLEMEN

Care instructions

Assemble the wardrobe following the assembly instructions and secure the structure by fixing it to the wall. Remember that different types of wall need different types of restraints. If you're not sure, contact a specialist. Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.

BATHROOMS

3
years limited GUARANTEE
10
years limited GUARANTEE

El día a día en el hogar exige mucho a los muebles de baños, este es el motivo por el que nuestros baños superan pruebas rigurosas para cumplir con nuestros estrictos requisitos de calidad, resistencia y durabilidad. Son testados para cumplir las más rigurosas normas de uso doméstico. Te ofrecemos una garantía de 10 años que cubre los defectos en los materiales y fabricación en la serie de baño GODMORGON, todos los lavabos y las llaves. Todos los accesorios para la ducha como las barras, cabezales y manijas, mangueras y soportes para la llave tienen una garantía de 3 años.

GODMORGON furniture series

How long does the guarantee last?

The guarantee for the GODMORGON products is valid during ten (10) years and is effective from the moment of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

Esta garantía se aplica únicamente al uso doméstico y cubre los defectos en materiales y de fabricación de los siguientes productos:

  • GODMORGON furniture.
  • GODMORGON legs

What is not covered under this limited guarantee?

This guarantee does not apply to TOLKEN stoppers and GODMORGON organizers.

Installation

GODMORGON bathroom furniture must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.

Bathroom washbasins and keys

How long does the guarantee last?

The guarantee for IKEA bahroom washbasins and taps is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

Installation

Bathroom furniture must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.

Bathroom washbasins and faucets

How long does the guarantee last?

The guarantee for IKEA bath washbasins and faucets is valid for ten (10) years and from the day of purchase. The original simplified receipt must be presented as proof of purchase.

What is covered under this limited guarantee?

This 10-year guarantee is only applied to domestic use and covers defects in the materials and the manufacture off all taps. Our kitchen taps are testes to international standards and we only use very good quality components to ensure the 10 year guarantee.

Installation

Bathroom furniture must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.

Certification

Some countries have introduced legal requirements for the aproval and certification of bathroom washbasins and taps. Our taps and washbasins have been approved and certified to comply with the requirements of each market. The certification reference is found in the assembly instructions that you'll find in the packaging.

Shower faucets and accessories

How long does the guarantee last?

The IKEA shower faucet guarantee is valid for ten (10) years and is effective from the date of purchase. The original simplified receipt must be presented as proof of purchase.

What is covered under this limited guarantee?

This guarantee is valid for all thermostatic shower taps of IKEA. Our products are tested under the most important international standards and we use the best components to ensure the promise of 10 years guarantee.

Grifos termostáticos BROGRUND, VOXNAN y VALLAMOSSE y grifos termostáticos de ducha

How long does the guarantee last?

The three (3) year guarantee is valid for the following products and is effective from the time of purchase. The simplified invoice will be required as proof of purchase.

BROGRUND and VOXNAN
  • Shower head.
  • Shower handle.
  • Hose.
  • Vástago.
  • Shower shelves.

VALLAMOSSE

  • Shower handle.
  • Hose.
  • Vástago.

Installation

Follow the assembly, installation and care instructions carefully. If you have any questions, contact a professional.

Certification

Some countries have introduced legal requirements for the approval and certification of shower faucets. Our assortment has been approved and certified under the most strict requirements of each market.

KITCHENS

5
years limited GUARANTEE
10
years limited GUARANTEE
25
years limited GUARANTEE

Daily life at home requires a lot of a kitchen, so we thoroughly test our own to ensure that they can withstand a lot of weight, high temperatures and daily use. We offer a 25-year guarantee covering KASKER and SKARARP countertops and defects in materials and manufacture of the METOD kitchen system. All faucets have a 10-year warranty and all IKEA appliances have a 5-year guarantee . This guarantee is valid for domestic use.

METOD kitchen system

How long does the guarantee last?

The METOD kitchen system guarantee is valid for twenty-five (25) years and is valid from purchase. The original simplified receipt must be presented as proof of purchase.

What does this guarantee cover?

This guarantee covers the following parts of the METOD kitchen system:

  • Frame structures (except TUTEMO, VADHOLMA and TÖRNVIKEN).
  • UTRUSTA hinges.
  • MAXIMERA fully-extending drawers.
  • UTRUSTA shelves of tempered glass and melamine.
  • METOD legs.

What is not covered under this limited guarantee?

Knobs, handles, KNOXHULT and SUNNERSTA kitchen systems, fronts, plinths, cover panels, strips and moldings, worktops, sinks, dishwashers hinges, UTRUSTA wire baskets. Follow the assembly, installation and care instructions closely.

After-sales service

In order to offer you functional products that meet your needs and expectations we renew our range every year. For this reason we cannot guarantee that all the products and prices are available during the whole validity year of the catalog. We offer 2 years of after-sales service for kitchen doors and drawer fronts. This means that you can complete your kitchen with doors, fronts, drawer fronts, plinths, ledges, moldings and infill panels, while stock lasts, up to two years after these products have been discontinued. You can be sure that we will always do everything we possibly can to keep you satisfied with your IKEA products.

KASKER quartz countertops and SKARARP ceramic countertops

How long does the guarantee last?

The guarantee for KASKER quartz countertops and SKARARP ceramic countertops is valid for twenty-five (25) years and is valid from purchase. The original simplified purchase receipt will be required as proof of purchase.

What does this guarantee cover?

This guarantee is applicable to KASKER quartz worktops destined to two-dimensional applications that are installed with a permanent character in the interior of the house (or property destined to a use different to housing) of the final customer or user of the product. It is also applicable to SKARARP ceramic worktops that have always remained at the original property of the buyer from the time the authorized installer installed them. In this worktops this guarantee covers:

  • The formation of cracks due to the exposure to extremely high and low temperatures, as well as caused by a thermal shock.
  • Stains caused by the most usual food, drinks and house products, as long as the customers have followed the proper care and maintenance instructions.
  • The tarnishing due to direct exposure to ultraviolet radiation (UV), both inside and outside
  • This guarantee covers all SKARARP products used in barbecues, chimneys and any type of surfaces exposed to heat, provided that the indications in the installation manual are strictly followed.

The present guarantee is conditioned to the struct observation on the part of the customer of the use and maintenance instructions.

What is not covered by the guarantee?

With respect to KASKER quartz countertops, this guarantee does not cover:

  • Damages derived from misuse, including, although not limited to the use of the product for purposes that are not their own; using the product is a way that does not respect the technical or security norms applied; non-compliance with the care and maintenance instructions; and exposure of the product to the exterior of buildings
  • Natural disasters, damages caused by the interaction of other products or any other cause that is out of IKEA's control. Variations in color and/or tone that derive from the natural evolution of the different components of the product.
  • Cracks in the worktop after installation. Therefore, cracks in the final products are not considered a defective material. The main causes of the appearance of cracks are improper movement, the application of heat on the surface, the placement of excessive weight on the worktop or as a result of hitting the material after its installation.
  • Within the definition of manufacturing defects covered by this guarantee durability is not included, during all its validity period, of accessory benefits of the own functionality of the product.
  • Chipping. Chipping is not caused by a defective material but as the result of scratching and hitting objects on the borders of the product.
  • Se excluye expresamente de esta garantía cualquier daño consecuente o imprevisto, pérdida o gasto aparte del producto en sí mismo, incluyendo, con carácter meramente enunciativo y no limitativo, daños a otros productos, instalaciones o las reparaciones adicionales o suplementarias relativas a obras de fontanería, eléctricas o de albañilería que sean, en su caso, necesarias para reparar o reemplazar el producto, cubierto por esta garantía, que serán de la exclusiva responsabilidad del consumidor.
  • Equally, from the present guarantee are excluded prejudices that, in their case, could be generated from the appearance of the covered defect, including those that are generated during the process of presentation and processing of the complaint, as well as during the period of time during which the replacement is done. This exclusion extends, with an illustrative character, to all prejudice, including loss of profit, that could be generated in commercial, mercantile, industrial, professional activities, or merely housing activities, that the customer, product acquirer or third party could suffer.
  • Equally, from the present guarantee are excluded prejudices that, in their case, could be generated from the appearance of the covered defect, including those that are generated during the process of presentation and processing of the complaint, as well as during the period of time during which the replacement is done. This exclusion extends, with an illustrative character, to all prejudice, including loss of profit, that could be generated in commercial, mercantile, industrial, professional activities, or merely housing activities, that the customer, product acquirer or third party could suffer.
  • Any problem or damage derived from the exposure of the product to intensive and continuous use during long periods of time: including, among others, color fading, loss and decline of features and aesthetic characteristics.
  • Problems, damages or inconveniences derived from the generation of static electricity or from the use of products intended to remove or reduce its effects.
  • Daños que traigan causa de deficiencias u omisiones de los proyectos técnicos en base a los cuales se ejecuten las edificaciones en las que se coloquen los productos IKEA
  • Equally excluded are the differences between samples and photographs from any IKEA product and the real bought products. Are excluded as well those stains produced by components specific to the material and defect in polishing, as IKEA in no case commercializes products that for any reason present these defects
  • This guarantee will lose its validity in the case of repairs and/or manipulations to the product without the due verification of IKEA

With regard to SKARARP worktops, this guarantee does not cover:

  • The defective or inadequate conditioning or installation.
  • Cualquier daño provocado por terceros que no tengan relación con IKEA, como, por ejemplo, aquellos problemas provocados por la preparación o el acabado incorrectos del producto, por métodos de instalación inadecuados o por cualquier tipo de modificación o manipulación del producto original.
  • The formation of cracks on the ultra-compact surface due to a interaction or external force, as impacts, irregular cabinets or floors, settling or structural movements, an inadequate installation or other existing conditions in the house that could provoke the movement of the surfaces. For this reason, the formation of cracks and the shattering due to impact of heavy objects and the movement, displacement or settling of the support structure under the surface of the worktop (kitchen cabinets, etc.) are not covered by this guarantee.
  • This guarantee does not cover indirect or fortuitous damages, as well as losses or expenses external to the product. The former includes, by way of illustration, the damage caused by other products or installations and the additional repairs and modifications; as for example, fixes of plumbing, electricity, tiling or wall cladding and masonry, the repair of the subfloor or the necessary preparations to repair or replace the surfaces covered by this limited guarantee. All these repairs and modifications will be responsibility of the customer.
  • This guarantee does not cover products that have been treated with chemical agents or covered by coatings if those chemical agents or coatings are not authorized. If IKEA determines, in its sole discretion, that the applying of non-authorized chemical products or coatings has provoked the defects in the products or contributed to their appearance, it will remain free of any conformity obligation with this guarantee.
  • This limited guarantee does not apply if the products have not been fully credited
  • This guarantee does not cover products exposed to an abnormal use or conditions or its improper use. "Abnormal use or conditions" includes, in an illustrative way, the damages caused by the inadequate manipulation or improper use, the non-authorized use of chemical products or physical elements and the non-compliance of the adequate care and maintenance indications; in detail, the maintenance or the damage related to shattering, the formation of cracks, the damages by impact the breakage due to improper use by the customer.
  • SKARARP worktops aim to provide a natural and uniform look; for this reason this limited guarantee does not cover variations in color, tone, granular structure or brightness.
  • This guarantee does not cover products that, you as a client, do not like after the installation due to color, style, style of the edges or other aspects depending on your personal opinion.
  • This guarantee does not cover the result or appearance of grains.
  • This guarantee does not cover wear marks on the ceramic worktop, which includes, in an illustrative way, metal marks, fingerprints or stains and other wear marks caused by domestic tools.
  • Commercial uses of ceramic worktops are excluded from this guarantee. Commercial uses include, in an illustrative way, the use in commercial buildings, such as stores, restaurants, offices, hotels or apartment complexes.
  • IKEA is not responsible for the damage or deterioration caused, in its totality ot in part, by force majeure circumstances (which include, in an illustrative way, earthquakes, tornado, tropical storms and hurricanes), exposure to corrosive pollutants (including, in an illustrative way, salty water or chemical products present in rain water), fires, flooding, explosions, improper storing or manipulation, site conditions, architectural and technical or structural settling, vandalism acts or accidents; as well as no other external cause our of their control.
  • The present guarantee excludes any additional damage that may be caused by a covered defect, which includes the damaged caused during the period in which the guarantee claimed is being processed, as well as during the replacement period of the product. This exclusion includes, in an illustrative way, all prejudice that could be generated to commercial, industrial, professional or daily life activities that the buyer or a third party could suffer
  • The differences that are found when comparing the samples and photographs of any worktop with the specific product that is bought will not be covered by this guarantee.
  • This guarantee will lose its validity in the case of repairs or manipulations done to the product without the IKEA'S due verification.
  • This guarantee does not cover surface pieces where some piece/plaster/enamel/paint has detached. The pieces that have detached are not due to a defective material, but are the result of scratching or hitting with objects the borders of the product.

Kitchen faucets

How long does the guarantee last?

The guarantee of IKEA kitchen taps has a validity of ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What does this guarantee cover?

10 years of guarantee for all IKEA taps. This guarantee only applies to a domestic use and covers faults in the materials and manufacturing of all taps. Our kitchen taps are tested under international standards and we only use very good quality components to ensure the 10 years guarantee.

Which products are not covered by this guarantee?

This guarantee does not cover LAGAN traps or the logical deterioration over time, cuts or scratches, or damages caused by accidents or waste of water. The filter does not apply either, it must be cleaned regularly and replaced once it's worn out.

Appliances

How long does the guarantee last?

The guarantee is valid for five (5) years from the time of purchase of the appliance. The LAGAN and TILLREDA appliances have two (2) year-guarantee from the time of purchase. The receipt is required as prooft of purchase. If any service work is carried out during the limited guarantee period, this will not extend the limited guarantee period for the appliance, or the new parts.

What does this guarantee cover?

The guarantee covers the faults of the kitchen appliance that has been caused by faults in manufacturing or materials from the moment of the purchase. This guarantee it's applicable for domestic use. The exceptions are specified under what is not covered by the guarantee.

Which appliances are covered under this limited guarantee?

The five (5) year guarantee is valid for all IKEA kitchen appliances and covers the faults in materials and manufacturing.

What appliances does this guarantee not cover?

For LAGAN and TILLREDA appliances, the guarantee is valid during the two years following the purchase

What does IKEA do to correct the problem?

EU (Nr. 99/44/eg) European guidelines and local regulations are applied on these conditions. The replacement is carried out by IKEA. If the service company repairs or replaces the appliance under the terms of guarantee, this company will install any new or repaired appliance. The reparation is carried out if possible. If the appliance is installed in any other furniture, the customer must uninstall before the services' visit.

Who will carry out the service?

The service compnay will provide the service according to their operative or a service network.

What is not covered by the guarantee?

  • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including by excessive lime in the water supply, damage caused by abnormal environmental conditions. Consumable parts as batteries and lighting.
  • Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and colour differences.
  • Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap build up
  • Damage to: ceramic or glass accessories, dinnerware and flatware baskets, feed and drainage pipes, lighting, screens, knobs and pipe casings and parts of casings, unless such damages can be proved to be due to production faults
  • Cases in which the specialist technician does not find the failure
  • Repairs not carried out by our appointed service providers or an authorised service or where non-original parts have been used
  • Repairs caused by faulty installations
  • Professional use of the appliance
  • Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product, it will be covered (but not under this guarantee). For complaints in respect to the last condition contact Customer Service on www.islas.IKEA.es
  • Cost for the initial installation of the appliance. These restrictions do not apply to the work made by a specialist that uses original parts to adapt the appliance to security specifications.

Area of legality

For appliances that are bought in a UE country and taken to another the guarantee conditions of that country will apply. Duty to present service exists if the appliance installed is in accordance to:

  • The technical specifications of the country where the complaint is made.
  • The assembly and installation instructions and the security information that comes with the appliance

How can you contact us if you need help after your purchase?

Call the number that you'll find on the documentation of the product. To give you a better assistance, read the use instructions closely before getting in contact with us. Have the item's code at hand before calling us. You'll find these 8 digits on the purchase receipt and the label of the appliance.

FYRTUR & KADRILJ

5
years limited GUARANTEE

With our motorized roller blinds you can control the light from your bed, or from wherever you want! Thanks to the included remote control or the IKEA TRÅDFRI app, you can control several blinds at the same time or individually. They've been designed with their quality and function in mind. Therefore, we can guarantee that they will last at least 5 years, which means that they'll continue to work the same as the first day as long as maintenance instructions are followed and exposed to normal domestic use.

For how long is this guarantee valid?

La garantía de los estores motorizados KADRILJ es de (5) años desde la fecha de compra. Será necesaria la factura simplificada original como prueba de compra.

What is covered under this limited guarantee?

This guarantee covers the full functionality of the roller blind. This means that, in the face of normal domestic use and following maintenance instructions, the blinds will work the same as the first day, even after 5 years. In this case, a normal use is understood as moving the blinds down and up once a day. The guarantee covers all electronic parts except batteries.

What is not covered by the guarantee?

Included batteries are not covered by this guarantee.

Care instructions

Do not wash
Do not bleach.
Do not tumble dry.
Do not iron.
Do not dry clean.

SENSUELL SERIES

25
years limited GUARANTEE

Daily life at home requires a lot from cookware. Our SENSUELL kitchen series has been rigorously tested to comply with our strict quality, security and durability requirements, as well as the high demands for domestic use. We guarantee the functioning of the SENSUELL series for 25 years of regular domestic use, as long as our maintenance instructions are followed.

25 years of guarantee on the following products:

  • SENSUELL pot with lid 5.5L, stainless steel
  • SENSUELL pot with lid 4L, stainless steel
  • SENSUELL pot 3L, stainless steel
  • SENSUELL pan with lid 2.4L, stainless steel
  • SENSUELL pan Ø28 cm, stainless steel.
  • SENSUELL pan Ø24 cm, stainless steel.

Which is the lenght of this guarantee?

The guarantee for the SENSUELL series is valid during twenty-five (25) years from the date of purchase. As long as our maintenance instructions are followed, we guarantee that the products of the SENSUELL series will last 25 years, subject to regular domestic use (cook and clean once a day). The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies to domestic use only and covers defects in material and manufacture of all SENSUELL products. The guarantee covers the base of the products. We guarantee that the base will retain its shape and its heat conducting qualities. The guarantee will also be valid if the products are washed in the dishwasher, as this does not pose any problem to stainless steel.

What is not covered by the guarantee?

This guarantee does not cover changes in the appearance of the cookware, unless they have a significant effect on their functions.

Care instructions

Do not use steel scrubbers or abrasive sponges to wash the cookware, as they can damage the surface. When cooking in a pot with stainless steel inside, always add the salt after the water has started boiling. When you add the salt in cold water, stains can appear that could cause corrosion. The base of the product is slightly concave when cold, but it extends and flattens with heat. Because of this, it is necessary to let it get cold before washing. This allows it to return to its original shape and helps prevent it from deforming with use. It is also important not to leave it wet, as it can lose its shape.

SENIOR SERIES

25
years limited GUARANTEE

Daily life at home demands a lot from cookware. Our SENIOR cooking series has been rigorously tested to meet our strict quality, safety and durability requirements, as well as the high demands for home use. We guarantee the functioning of the SENIOR series for 25 years of normal home use, provided our maintenance instructions are followed.

25 years of guarantee on the following products:

25 years of guarantee on the following products:

  • SENIOR pot with lid 5L, cast iron
  • SENIOR pot with lid 3L, cast iron.
  • SENIOR pan Ø28, cast iron

Which is the lenght of this guarantee?

The guarantee for the SENIOR series is valid for twenty-five (25) years from the date of purchase. As long as our maintenance instructions are followed, we guarantee that SENIOR products will last 25 years, subject to normal domestic use (cooking and washing once a day). The original simplified receipt must be presented as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies only to domestic use and covers material and factory defects in all SENIOR products. The guarantee covers the basis of the products. We guarantee that the base will retain its shape and heat conduction properties. The warranty will also be valid if the products are washed by hand.

What is not covered by the guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Care instructions

Cast iron batteries must always be washed by hand. Clean the battery after use by hand-washing it with water and a brush. Washing the product while it remains warm will make it easier to clean. It must be carefully dried after washing.
The product should not be exposed to major temperature changes, such as removing it from the refrigerator to place it over heat.
The product or its coating may break if it collides or falls to a hard surface.

IKEA 365+ pots and pans

5
years limited GUARANTEE
15
years limited GUARANTEE

Daily life at home requires a lot from cookware. Our IKEA 365+ cookware of stainless steel have been rigorously tested so it resists daily life. We guarantee the functioning of the IKEA 365+ cookware for 15 years. This means that it will work as when new, as long as our maintenance instructions are followed and it is subject to regular domestic use.

15 years of guarantee in the following products:

  • IKEA 365+ pot with lid 5L, stainless steel
  • IKEA 365+ pot with lid 3L, stainless steel.
  • IKEA 365+ pan with lid 2L, stainless steel.
  • IKEA 365+ pan with lid 1L, stainless steel.
  • IKEA 365+ 5-piece cookware: pot with lid 5L, pot with lid 2L and pan 28 cm (the pan has five (5) years warranty).

5 years of guarantee in the following products:

  • IKEA 365+ Frying Pan Ø28 cm, stainless steel/non-stick coating
  • IKEA 365+ Frying Pan Ø24 cm, stainless steel/non-stick coating
  • IKEA 365+ Grill Ø28 cm, aluminum/non-stick coating.

How long does the guarantee last?

The guarantee for the IKEA 365+ series of stainless steel cookware without non-stick coating is valid during fifteen (15) years from the date of purchase. The guarantee for the IKEA 365+ series with non-stick coating is valid during five (5) years from the date of purchase. The original purchase receipt must be presented as proof of purchase.

What is covered under this limited guarantee?

This guarantee covers the functioning, materials and manufacturing of all the IKEA 365+ cookware collection. This means that, under a regular domestic use and following our maintenance instructions, the cookware will continue to function as if they were new, even after 15 and 5 years respectively. Regarding this, it is defined as regular use when it is used to cook and is washed once a day.

This guarantee covers:

  • Stability of the base. Meaning that the base will keep its flat form to send the heat in an efficient way.
  • Washing in a domestic dishwasher. It does not have negative consequences on the function of stainless steel items. However, notice that all of the non-stick coated items or items made of cast iron, should always be washed by hand.
  • Non-stick properties on non-stick “pans”. This means that the non-stick IKEA 365+ products are easy to wash and can be used to cook low fat during a minimum of 5 years.

What is not covered under this limited guarantee?

This guarantee does not cover changes in the appearance of the cookware, unless they have a significant effect on its functions

Care instructions

Cookware with stainless steel inside can be washed in the dishwasher. Cookware with non-stick coating inside must be always washed by hand, as they can be damaged by dishwasher detergent. Do not use steel scrubbers or abrasive sponges to wash the cookware, as they can damage the surface. When cooking in a pot with stainless steel inside, always add the salt after the water has started boiling. When you add the salt in cold water, stains can appear that could cause corrosion.

TROVÄRDIG frying pans

5
years limited GUARANTEE

Daily life at home requires a lot from pans. TROVÄRDIG is our non-stick pans star, designed paying special attention to its quality and function. Thanks to this we can guarantee its functioning for 5 years, so they will function as new, as long as our maintenance instructions are followed and it is subject to regular domestic use.

5 years of guarantee in the following products:

  • TROVÄRDIG pan Ø11”, aluminium/non-stick.
  • TROVÄRDIG pan Ø9”, aluminium/non-stick.

Which is the lenght of this guarantee?

The guarantee for the TROVÄRDIG non-stick pans is valid during five (5) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee covers function, materials and manufacturing of all TROVÄRDIG pans collection. This means that under a normal domestic use and following our maintenance instructions, the pans will continue to function as if they were new, even after 5 years. Regarding this, it is defined as normal use when it is used to cook and washed once a day.

This guarantee covers:

  • Stability of the base. Meaning that the base will keep its flat form to send the heat in an efficient way.
  • Non-stick properties of the pans. This means that TROVÄRDIG non-stick products are easy to clean and can be used to cook low fat for a minimum of 5 years.

This limited guarantee does not cover

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Care instructions

Non-stick coating pans should always be washed by hand, as they can be damaged with dishwasher detergent.
The base of the product is slightly concave when cold, but extends and smooths with heat.
Because of this, you should always let it cool down before washing. This allows it to regain its shape and helps prevent it from deforming with use. It's also important that it doesn't get wet, as it can deform. If the pan has nonstick coating, excess heat can cause loss of its properties.

IKEA 365+ knives

15
years limited GUARANTEE

Daily life at home requires a lot from kitchen knives. The IKEA 365+ knives are for everyday use. With a quality that strives to comply with the requirements of kitchen use, these knives should be your first acquisition for your cutlery. We guarantee the fucntioning of the IKEA 365+ knives for 15 years. This means that it will work as when new, as long as our maintenance instructions are followed and it is subject to regular domestic use (cutting food, wash them once a day and sharpen on a regular basis).

15 years of guarantee in the following products:

  • IKEA 365+ chef knife 20 cm, stainless steel
  • IKEA 365+ chef knife16 cm, stainless steel.
  • IKEA 365+ multipurpose knife 14 cm, stainless steel
  • IKEA 365+ peeling knife 9 cm, stainless steel
  • IKEA 365+ bread knife 23 cm, stainless steel.
  • IKEA 365+ vegetable knife 16 cm, stainless steel.

Which is the lenght of this guarantee?

The guarantee for the IKEA 365+ knives is valid for fifteen (15) years from the date of purchase.
The original simplified receipt must be presented as proof of purchase.

What is covered under this limited guarantee?

This guarantee covers function, materials and manufacturing of all IKEA 365+ knives. This means that under a normal domestic use and following our maintenance instructions, the knives will continue to fuction as if they were new, even after 15 years. About this, it is defined as normal use when it is used to cut food, hand washed once a day and regularly sharpened.

This guarantee covers:

  • Knife sharpening. The knife must be sharp when purchased and you will have to be able to keep it sharp for it to work properly. The blade is made of strengthened steel, so it will be possible for the knife to be sharp as the first day at least during the period.
  • Durable handle. The handle of the knife should not crack, break or come loose from the blade, so the knife is not possible to use.
  • That there will not be any corrosion on the knife blade.

What is not covered under this limited guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Care instructions

Cleaning

  • Always wash by hand.
  • Clean and dry the knife after each use. By doing this many unsightly marks on the blade will be avoided and any risk of bacterial contamination will be prevented, for example, from chicken or fresh vegetables

Sharpening

  • A sharpened knife is safer that one that is not. Even though the knife is made of stainless steel, molybdenum and vanadium, which seems that the blade is resistant and durable, it is necessary to sharpen from time to time. It is recommended to do so once a week for a domestic use.
  • The sharpener must be made of a harder material than the blade's steel. For this reason, the best option is a ceramic sharpener, a diamond sharpener or a sharpening stone.
  • If the knife turns very blunt as a consequence of a long use without a regular sharpening, or due to lack of care, it will be necessary for a professional to sharpen the blade to restore it

Storing and use of the knife

  • Avoid cutting frozen or very hard food (as bones), as this could bend the blade or detach splinters. In order to cut hard food, get the knife through the food, do not move the knife back and forth.
  • Always use the knife on a cutting board of wood or plastic. Never cut on a glass, porcelain or metal surface
  • Store the knife on a knives block or on a magnetic wall support. Storing the knife correctly protects the blade and extends its service life
“Guarantees Policy” Registered in Pro Consumidor under No.004/2019
Resolution 030-2019
Version 01.2019

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