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Guarantees

2
years limited GUARANTEE
3
years limited GUARANTEE
5
years limited GUARANTEE
10
years limited GUARANTEE
15
years limited GUARANTEE
25
years limited GUARANTEE

General Terms and Conditions

What does this guarantee include?

The extent of the guarantee of each product is described under each product.

Duration of the limited guarantee

La duración de la garantía depende de las condiciones estipuladas para cada producto y es válida a partir de la fecha de compra. Los productos no cubiertos por estas garantías estarán sujetos a una garantía estándar de 90 días, con las condiciones establecidas en la política de garantías.

What will IKEA do to correct the problem?

IKEA examinará el producto para decidir si está cubierto por la garantía. IKEA decidirá si reparar el producto defectuoso o sustituirlo por un producto igual o de similares características. En estos casos, IKEA correrá con los gastos ocasionados en conceptos de reparaciones, recambios, mano de obra y desplazamientos, siempre que sea posible reparar el producto sin ocasionar gastos extraordinarios. Esto no tendrá validez, en ningún caso, si la reparación no ha sido autorizada por IKEA. Las piezas defectuosas que se retiren en el transcurso de la reparación pasarán a ser propiedad de IKEA. Si el producto ya no estuviera a la venta en IKEA, IKEA proporcionará un producto de sustitución apropiado. Será IKEA quien determine lo que constituye un producto de sustitución apropiado.

Guarantee Conditions

The guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.

What is not covered under this limited guarantee?

This guarantee is not applicable on products which have been saved or stored in an incorrect way, which have been misused or used incorrectly, which have been modified or altered, or which have been cleaned with unsuitable products or methods. This guarantee does not cover a regular wear, cuts, scratches or damages caused by impacts or accidents. This guarantee is not applicable if the product has been place outdoors or in a humid environment. This guarantee does not cover consequential or incidental damages. This guarantee will not apply if the products have been used for public use, except those cases in which the product specifies that it is apt for public use.

Care instructions

In order to adhere to these guarantees, you must follow the maintenance instructions specific to each product.

You will find all maintenance instructions at your IKEA store and on www.islas.IKEA.es

How does the national, provincial and state legislation apply?

This guarantee grants specific legal rights, and it is complementary to the legal and statutory rights.

General legal rights

These guarantees provide you with certain legal rights. These guarantees do not affect in any way the legal rights that correspond to you by law.

How to communicate with us if you require our services: Contact your IKEA store at 809-567-4532 or visit us at:

IKEA Santo Domingo in Av. John F. Kennedy, Esq. Bienvenido García Gautier, El Pino, Santo Domingo, D.N, República Dominicana.,

IKEA Bávaro in San Juan Shopping Center, Carretera Barceló km. 9, Bávaro, La Altagracia, República Dominicana.,

IKEA La Romana in Centro Multiplaza La Romana, Av. Padre Abreu esquina Av. Circunvalación, La Romana, República Dominicana

IKEA Santiago Plaza Galería 27. Avenida 27 de Febrero corner C/Onésimo Jiménez, Los Jardines.

How to contact us in case you need help:

Get in contact with your IKEA store - You'll find the addresses and telephone number on www.islas.IKEA.es

SAVE YOUR SIMPLIFIED INVOICE!

It is your proof of purchase and will be requested to apply the guarantee.

SPECIFIC PRODUCTS CONDITIONS

Sofas and armchairs

10
years limited GUARANTEE
25
years limited GUARANTEE

Daily life at home demands a lot from sofas and armchair. Our armchairs have been rigorously tested to comply with the qiality and durability standards, as well as to comply with the most demanding requirements for domestic use. For this reason, we can offer a 10/25 year guarantee that covers defects in materials and manufacture covering the structures and cushions of our sofas.

For how long is the guarantee valid?

La garantía para sofás tiene una validez de diez (10) años y veinticinco (25) años de garantía a partir de la fecha de compra. La factura simplificada original deberá presentarse como prueba de compra.

What is covered under this limited guarantee?

Esta garantía solo es aplicable a un uso doméstico y cubre los defectos en los materiales y la fabricación en: estructuras y cojines de asiento y respaldo. 10 años de garantía en los siguientes productos:

  • DELAKTIG series
  • EKENÄS armchair and footstool.
  • EKERÖ armchair.
  • EKEBOL sofa.
  • EKTORP series.
  • FÄRLÖV series.
  • GRÖNLID series, including sofa bed.
  • KIVIK series.
  • KLIPPAN series.
  • KNISLINGE series.
  • KNOPPARP series.
  • KOARP armchair.
  • LANDSKRONA series.
  • LIDHULT series, including the sofa bed.
  • GRÖNADAL rocking chair.
  • NOLMYRA armchair.
  • POÄNG armchair, rocking chair and footstool
  • RÅDVIKEN armchair.
  • SKOGABY series.
  • STOCKSUND series.
  • STRANDMON armchair and footstool.
  • SÖDERHAMN series.
  • VALLENTUNA series, including sofa bed.
  • VEDBO armchair.
  • VIMLE series, including the sofa bed.
  • 25 years of guarantee on the following products:
    • STOCKHOLM sofa.
    • STOCKHOLM sofas 2017.

Products/parts/components not covered by this guarantee:

  • Fabric covers.
  • Leather covers.
  • Coated fabric covers.
  • Sofa beds, except the GRÖNLID, LIDHULT, VALLENTUNA and VIMLE sofa beds.
  • The SMEDSBYN bed mechanism if it is not used for GRÖNLID, LIDHULT or VIMLE.
  • POÄNG cushions.
  • POÄNG children's armchair.

We try our sofas and armchairs

At IKEA we try all our sofas and armchairs to be sure that they are durable. And we are specially demanding with those that have many years of guarantee. For example, we place a weight of 100 kg on the seat 50.000 times, and weights of 30 kg on the back of it the same number of times. And we do all of this to ensure that the structures will keep their stability and the cushions their elasticity and comfort. The guarantees we offer are proof that our sofas and armchairs can withstand being used frequently and during a long period of time, and are an assurance for you as a customer.

Care instructions

Cushions must be cared for so they keep their comfort. They must be fluffed in a regular basis, at least once a month. They also must be alternated, in a way that the cushions that are used the most interchange their place with those that are used less frequently.

Aprieta los tornillos de las patas tras dos semanas de uso, y asegúrate de que siguen apretados comprobándolos un par de veces al año.

Washable covers

  • Follow the maintenance and cleaning instructions.
  • Iron them while they are still a little bit damp
  • Place the cover again when it is still a little bit damp, it stretches more easily and adapts quickly to the right shape. But it is important that the cover is not too damp when it is placed on the structure again.

Leather

  • Vacuum regularly with the soft brush accessory.
  • Don't place the leather furniture in direct sunlight and leave a space of 12" to any source of heat to avoid the lather from drying.
  • Never use detergents when cleaning them
  • The white leather or light color furniture are sensitive to strong colors such red wine or coffee. For this reason they need to be cleaned immediately.

More information in the maintenance instructions that are provided with the product.

OFFICE CHAIRS

10
years limited GUARANTEE

Everyday life at home and at work demands a lot from our seats. These chairs have been rigorously tested to comply with our strict quality and security requirements, as well as professional office use standards (EN 1022, EN 1335, ANSI/BIFMA X5.1 for office chairs EN16139, ANSI/BIFMA X5.1 for conference chairs). For this reason, we can offer you 10 years of guarantee that covers defects in materials and manufacture of the mobile parts of the swivel chairs.

How long does the guarantee last?

The guarantee of these swivel chairs are valid for ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies for professional use in offices and it covers faults in materials or manufacturing of the following components of the swivel chairs:

  • The structural frame
  • Mobile parts.

Las partes móviles son componentes con funciones o de movimiento o ajustables. La garantía cubre las funciones para los componentes de las ruedas, el cilindro de gas, mecanismo, reposabrazos y el mecanismo de reajuste del respaldo.

10 years of guarantee in the following products:

  • MARKUS
  • LÅNGFJÄLL
  • FLINTAN
  • HATTEFJÄLL
  • JÄRVFJÄLLET
  • FJÄLLBERGET
  • ALEFJÄLL
  • TROLLBERGET

DESKS AND STORAGE

10
years limited GUARANTEE

How long does the guarantee last?

The guarantee for the BEKANT, IDÅSEN, THYGE series, the GALANT storage system and the HÄLLAN wardrobes is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

The guarantee covers the defects in the materials, manufacturing and functioning in all the components of the BEKANT, IDÅSEN, THYGE series, the GALANT storage system and the HÄLLAN wardrobes, from the day of purchase at IKEA.

Which products are not covered by this guarantee?

The following products are not covered by the guarantee:

  • BEKANT screens

Care instructions

Tighten the screws after two weeks of using the product, and make sure they are well tightened by revising them twice a week. For all surfaces: clean with a damp cloth and mild detergent, afterwards dry with a dry cloth.

MATTRESSES

25
years limited GUARANTEE

Daily life at home demands much from mattresses and bases. IKEA mattresses and bases have passed rigorous tests to guarantee that they comply with our strict requisites regarding quality and durability, as well as complying with the most restrictive regulations related to domestic applications. This means that we can offer you a 25 year guarantee that covers mattresses and bases from defects in materials and manufacture.

For how long is this guarantee valid?

The guarantee for mattresses and bed components that are not electrical motors have a validity of twenty-five (25) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases from the date of purchase at IKEA. This guarantee applies to domestic use only.

  • Wooden and springs structures of the mattress bases.
  • Los muelles de los colchones de muelles.
  • Foam core of foam mattresses.
  • Latex core of latex mattresses.
  • Estructura de madera y tablillas de los somieres.

Before using it for the first time

At the beginning your new mattress can seem a bit hard. Let a month go by for your body to get used to the mattress and for the mattress to get used to your body. Rolled up mattresses recover their shape after 3-4 days of use. All new materials have their own particular smell, that disappears gradually. To aerate and vacuum the mattress will help to get rid of the smell. For a better comfort, you need the right pillow. Make sure you have a pillow that adapts to you and your new mattress.

Change after 89 nights policy

Para nosotros es importante que duermas bien en tu nuevo colchón. Si descubres que no es de tu total satisfacción, después de esperar un mes para que el cuerpo se acostumbre al colchón, tráenos el colchón de nuevo y prueba otro nuevo. ¡Tienes 89 noches para dormir en él! Para realizar el cambio del colchón, este no puede presentar manchas o signos de suciedad. No se realizará el reembolso de dinero de colchones usados o abiertos.

Care and cleaning

Complement the mattress with a mattress protector or a mattress pad. It will make it more hygienic as it is easier to remove and clean. Some mattresses and mattress pad have a washable cover. Read the label that you'll find inside the cover for more information. Make sure that the zip is closed when washing the cover. Vacuuming the mattress helps to get rid of dust and mites. Use upholstery soap to get rid of stains. If your mattress can be turned, turn it every three months more or less. In this way you guarantee a more homogeneous wear and helps to extend comfort. Don't bend the mattress. You can damage the springs and the inside materials. Even the best mattresses lose comfort over time and all mattresses accumulate dust and mites over the years. For this reason, even though mattresses have a 25 year guarantee, we recommend that you change your mattress every 8-10 years. This guarantee offers you specific legal rights, additional to the statutory legal rights.

PAX/KOMPLEMENT

10
years limited GUARANTEE

Everyday life at home demands a lot from wardrobes. PAX wardrobes and KOMPLEMENT interior accessories have been rigorously tested to comply with our strict quality, resistance and durability requirements, as well as high demands for domestic use. For this reason, we can offer you 10 years of guarantee for the PAX wardrobes and KOMPLEMENT interior accessories marked with the logo under these lines, that covers defects in materials and manufacture.

For how long is this guarantee valid?

The guarantee for the PAX wardrobes and KOMPLEMENT interior accessories is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee only applies to domestic use for the storage of clothes and shoes, and covers the defects in the material and manufacturing of the following components of the PAX wardrobes and KOMPLEMENT interior accessories:

  • Frames.
  • Frame dividers and pull-out shelves for structures.
  • Sliding doors and sliding door mechanisms.
  • KOMPLEMENT interior organizers.

Which products are not covered by this guarantee?

Esta garantía no cubre: la bandeja extraíble para joyería KOMPLEMENT, accesorio con 4 compartimentos KOMPLEMENT, accesorio con compartimentos KOMPLEMENT, alfombrilla KOMPLEMENT, caja KOMPLEMENT y espejo con ganchos KOMPLEMEN

Care instructions

Assemble the wardrobe following the assembly instructions and secure the structure by fixing it to the wall. Remember that different types of wall need different types of restraints. If you're not sure, contact a specialist. Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.

BATHROOMS

3
years limited GUARANTEE
10
years limited GUARANTEE

El día a día en el hogar exige mucho a los muebles de baños, este es el motivo por el que nuestros baños superan pruebas rigurosas para cumplir con nuestros estrictos requisitos de calidad, resistencia y durabilidad. Son testados para cumplir las más rigurosas normas de uso doméstico. Te ofrecemos una garantía de 10 años que cubre los defectos en los materiales y fabricación en la serie de baño GODMORGON, todos los lavabos y las llaves. Todos los accesorios para la ducha como las barras, cabezales y manijas, mangueras y soportes para la llave tienen una garantía de 3 años.

GODMORGON furniture series

How long does the guarantee last?

The guarantee for the GODMORGON products is valid during ten (10) years and is effective from the moment of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

Esta garantía se aplica únicamente al uso doméstico y cubre los defectos en materiales y de fabricación de los siguientes productos:

  • GODMORGON furniture.
  • GODMORGON legs

What is not covered under this limited guarantee?

Esta garantía no se aplica a los topes TOLKEN y organizadores GODMORGON.

Installation

GODMORGON bathroom furniture must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.

Bathroom washbasins and keys

How long does the guarantee last?

The guarantee for IKEA bahroom washbasins and taps is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

Installation

Bathroom furniture must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.

Bathroom washbasins and faucets

How long does the guarantee last?

La garantía para los lavabos de baño y los grifos de IKEA es válida durante diez (10) años y desde el día de la compra. La factura simplificada original deberá presentarse como prueba de compra.

What is covered under this limited guarantee?

This 10-year guarantee is only applied to domestic use and covers defects in the materials and the manufacture off all taps. Our kitchen taps are testes to international standards and we only use very good quality components to ensure the 10 year guarantee.

Installation

Bathroom furniture must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.

Certification

Some countries have introduced legal requirements for the aproval and certification of bathroom washbasins and taps. Our taps and washbasins have been approved and certified to comply with the requirements of each market. The certification reference is found in the assembly instructions that you'll find in the packaging.

Shower faucets and accessories

How long does the guarantee last?

La garantía de los grifos de ducha de IKEA es válida durante diez (10) años y es efectiva desde la fecha de compra. La factura simplificada original deberá presentarse como prueba de compra.

What is covered under this limited guarantee?

This guarantee is valid for all thermostatic shower taps of IKEA. Our products are tested under the most important international standards and we use the best components to ensure the promise of 10 years guarantee.

Grifos termostáticos BROGRUND, VOXNAN y VALLAMOSSE y grifos termostáticos de ducha

How long does the guarantee last?

La garantía de tres (3) años es válida para los siguientes productos y se hace efectiva desde el momento de la compra. La factura simplificada se requerirá como prueba de compra.

BROGRUND and VOXNAN
  • Shower head.
  • Shower handle.
  • Hose.
  • Vástago.
  • Shower shelves.

VALLAMOSSE

  • Shower handle.
  • Hose.
  • Vástago.

Installation

Sigue atentamente las instrucciones de montaje, de instalación y de cuidado. Si tienes alguna duda, contacta con un profesional.

Certification

Algunos países han introducido requisitos legales para la aprobación y certificación de los grifos de ducha. Nuestro surtido ha sido aprobado y certificado bajo los requisitos más estrictos de cada mercado.

KITCHENS

5
years limited GUARANTEE
10
years limited GUARANTEE
25
years limited GUARANTEE

La vida diaria en el hogar exige mucho de una cocina, por eso nosotros probamos las nuestras a conciencia para garantizar que puedan soportar mucho peso, altas temperaturas y el uso diario. Te ofrecemos una garantía de 25 años que cubre las encimeras KASKER y SKARARP y los defectos en los materiales y la fabricación del sistema de cocinas METOD. Todos los grifos tienen una garantía de 10 años y todos los electrodomésticos IKEA tienen una garantía de 5 años. Esta garantía es válida para uso doméstico.

METOD kitchen system

How long does the guarantee last?

La garantía para el sistema de cocina METOD tiene una vigencia de veinticinco (25) años y es válida a partir de la compra. La factura simplificada original deberá presentarse como prueba de compra.

What does this guarantee cover?

Esta garantía cubre las siguientes partes del sistema de cocina METOD:

  • Estructuras de armazones (excepto TUTEMO, VADHOLMA y TÖRNVIKEN).
  • UTRUSTA hinges.
  • Cajones MAXIMERA de apertura total.
  • Estantes UTRUSTA de vidrio templado y melamina.
  • METOD legs.

What is not covered under this limited guarantee?

Knobs, handles, KNOXHULT and SUNNERSTA kitchen systems, fronts, plinths, cover panels, strips and moldings, worktops, sinks, dishwashers hinges, UTRUSTA wire baskets. Follow the assembly, installation and care instructions closely.

After-sales service

In order to offer you functional products that meet your needs and expectations we renew our range every year. For this reason we cannot guarantee that all the products and prices are available during the whole validity year of the catalog. We offer 2 years of after-sales service for kitchen doors and drawer fronts. This means that you can complete your kitchen with doors, fronts, drawer fronts, plinths, ledges, moldings and infill panels, while stock lasts, up to two years after these products have been discontinued. You can be sure that we will always do everything we possibly can to keep you satisfied with your IKEA products.

KASKER quartz countertops and SKARARP ceramic countertops

How long does the guarantee last?

La garantía para encimeras de cuarzo KASKER y las encimeras de cerámica SKARARP tiene una vigencia de veinticinco (25) años y es válida a partir de la compra. La factura simplificada de compra original se requerirá como prueba de compra.

What does this guarantee cover?

This guarantee is applicable to KASKER quartz worktops destined to two-dimensional applications that are installed with a permanent character in the interior of the house (or property destined to a use different to housing) of the final customer or user of the product. It is also applicable to SKARARP ceramic worktops that have always remained at the original property of the buyer from the time the authorized installer installed them. In this worktops this guarantee covers:

  • The formation of cracks due to the exposure to extremely high and low temperatures, as well as caused by a thermal shock.
  • Stains caused by the most usual food, drinks and house products, as long as the customers have followed the proper care and maintenance instructions.
  • The tarnishing due to direct exposure to ultraviolet radiation (UV), both inside and outside
  • This guarantee covers all SKARARP products used in barbecues, chimneys and any type of surfaces exposed to heat, provided that the indications in the installation manual are strictly followed.

The present guarantee is conditioned to the struct observation on the part of the customer of the use and maintenance instructions.

What is not covered by the guarantee?

Con respecto a encimeras de cuarzo KASKER, esta garantía no cubre:

  • Damages derived from misuse, including, although not limited to the use of the product for purposes that are not their own; using the product is a way that does not respect the technical or security norms applied; non-compliance with the care and maintenance instructions; and exposure of the product to the exterior of buildings
  • Natural disasters, damages caused by the interaction of other products or any other cause that is out of IKEA's control. Variations in color and/or tone that derive from the natural evolution of the different components of the product.
  • Cracks in the worktop after installation. Therefore, cracks in the final products are not considered a defective material. The main causes of the appearance of cracks are improper movement, the application of heat on the surface, the placement of excessive weight on the worktop or as a result of hitting the material after its installation.
  • Within the definition of manufacturing defects covered by this guarantee durability is not included, during all its validity period, of accessory benefits of the own functionality of the product.
  • Chipping. Chipping is not caused by a defective material but as the result of scratching and hitting objects on the borders of the product.
  • Se excluye expresamente de esta garantía cualquier daño consecuente o imprevisto, pérdida o gasto aparte del producto en sí mismo, incluyendo, con carácter meramente enunciativo y no limitativo, daños a otros productos, instalaciones o las reparaciones adicionales o suplementarias relativas a obras de fontanería, eléctricas o de albañilería que sean, en su caso, necesarias para reparar o reemplazar el producto, cubierto por esta garantía, que serán de la exclusiva responsabilidad del consumidor.
  • Equally, from the present guarantee are excluded prejudices that, in their case, could be generated from the appearance of the covered defect, including those that are generated during the process of presentation and processing of the complaint, as well as during the period of time during which the replacement is done. This exclusion extends, with an illustrative character, to all prejudice, including loss of profit, that could be generated in commercial, mercantile, industrial, professional activities, or merely housing activities, that the customer, product acquirer or third party could suffer.
  • Equally, from the present guarantee are excluded prejudices that, in their case, could be generated from the appearance of the covered defect, including those that are generated during the process of presentation and processing of the complaint, as well as during the period of time during which the replacement is done. This exclusion extends, with an illustrative character, to all prejudice, including loss of profit, that could be generated in commercial, mercantile, industrial, professional activities, or merely housing activities, that the customer, product acquirer or third party could suffer.
  • Any problem or damage derived from the exposure of the product to intensive and continuous use during long periods of time: including, among others, color fading, loss and decline of features and aesthetic characteristics.
  • Problems, damages or inconveniences derived from the generation of static electricity or from the use of products intended to remove or reduce its effects.
  • Daños que traigan causa de deficiencias u omisiones de los proyectos técnicos en base a los cuales se ejecuten las edificaciones en las que se coloquen los productos IKEA
  • Equally excluded are the differences between samples and photographs from any IKEA product and the real bought products. Are excluded as well those stains produced by components specific to the material and defect in polishing, as IKEA in no case commercializes products that for any reason present these defects
  • This guarantee will lose its validity in the case of repairs and/or manipulations to the product without the due verification of IKEA

With regard to SKARARP worktops, this guarantee does not cover:

  • The defective or inadequate conditioning or installation.
  • Cualquier daño provocado por terceros que no tengan relación con IKEA, como, por ejemplo, aquellos problemas provocados por la preparación o el acabado incorrectos del producto, por métodos de instalación inadecuados o por cualquier tipo de modificación o manipulación del producto original.
  • The formation of cracks on the ultra-compact surface due to a interaction or external force, as impacts, irregular cabinets or floors, settling or structural movements, an inadequate installation or other existing conditions in the house that could provoke the movement of the surfaces. For this reason, the formation of cracks and the shattering due to impact of heavy objects and the movement, displacement or settling of the support structure under the surface of the worktop (kitchen cabinets, etc.) are not covered by this guarantee.
  • This guarantee does not cover indirect or fortuitous damages, as well as losses or expenses external to the product. The former includes, by way of illustration, the damage caused by other products or installations and the additional repairs and modifications; as for example, fixes of plumbing, electricity, tiling or wall cladding and masonry, the repair of the subfloor or the necessary preparations to repair or replace the surfaces covered by this limited guarantee. All these repairs and modifications will be responsibility of the customer.
  • This guarantee does not cover products that have been treated with chemical agents or covered by coatings if those chemical agents or coatings are not authorized. If IKEA determines, in its sole discretion, that the applying of non-authorized chemical products or coatings has provoked the defects in the products or contributed to their appearance, it will remain free of any conformity obligation with this guarantee.
  • This limited guarantee does not apply if the products have not been fully credited
  • This guarantee does not cover products exposed to an abnormal use or conditions or its improper use. "Abnormal use or conditions" includes, in an illustrative way, the damages caused by the inadequate manipulation or improper use, the non-authorized use of chemical products or physical elements and the non-compliance of the adequate care and maintenance indications; in detail, the maintenance or the damage related to shattering, the formation of cracks, the damages by impact the breakage due to improper use by the customer.
  • SKARARP worktops aim to provide a natural and uniform look; for this reason this limited guarantee does not cover variations in color, tone, granular structure or brightness.
  • This guarantee does not cover products that, you as a client, do not like after the installation due to color, style, style of the edges or other aspects depending on your personal opinion.
  • This guarantee does not cover the result or appearance of grains.
  • This guarantee does not cover wear marks on the ceramic worktop, which includes, in an illustrative way, metal marks, fingerprints or stains and other wear marks caused by domestic tools.
  • Commercial uses of ceramic worktops are excluded from this guarantee. Commercial uses include, in an illustrative way, the use in commercial buildings, such as stores, restaurants, offices, hotels or apartment complexes.
  • IKEA is not responsible for the damage or deterioration caused, in its totality ot in part, by force majeure circumstances (which include, in an illustrative way, earthquakes, tornado, tropical storms and hurricanes), exposure to corrosive pollutants (including, in an illustrative way, salty water or chemical products present in rain water), fires, flooding, explosions, improper storing or manipulation, site conditions, architectural and technical or structural settling, vandalism acts or accidents; as well as no other external cause our of their control.
  • The present guarantee excludes any additional damage that may be caused by a covered defect, which includes the damaged caused during the period in which the guarantee claimed is being processed, as well as during the replacement period of the product. This exclusion includes, in an illustrative way, all prejudice that could be generated to commercial, industrial, professional or daily life activities that the buyer or a third party could suffer
  • The differences that are found when comparing the samples and photographs of any worktop with the specific product that is bought will not be covered by this guarantee.
  • This guarantee will lose its validity in the case of repairs or manipulations done to the product without the IKEA'S due verification.
  • This guarantee does not cover surface pieces where some piece/plaster/enamel/paint has detached. The pieces that have detached are not due to a defective material, but are the result of scratching or hitting with objects the borders of the product.

Kitchen faucets

How long does the guarantee last?

The guarantee of IKEA kitchen taps has a validity of ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What does this guarantee cover?

10 years of guarantee for all IKEA taps. This guarantee only applies to a domestic use and covers faults in the materials and manufacturing of all taps. Our kitchen taps are tested under international standards and we only use very good quality components to ensure the 10 years guarantee.

Which products are not covered by this guarantee?

This guarantee does not cover LAGAN traps or the logical deterioration over time, cuts or scratches, or damages caused by accidents or waste of water. The filter does not apply either, it must be cleaned regularly and replaced once it's worn out.

Appliances

How long does the guarantee last?

The guarantee is valid for five (5) years from the time of purchase of the appliance. The LAGAN and TILLREDA appliances have two (2) year-guarantee from the time of purchase. The receipt is required as prooft of purchase. If any service work is carried out during the limited guarantee period, this will not extend the limited guarantee period for the appliance, or the new parts.

What does this guarantee cover?

The guarantee covers the faults of the kitchen appliance that has been caused by faults in manufacturing or materials from the moment of the purchase. This guarantee it's applicable for domestic use. The exceptions are specified under what is not covered by the guarantee.

Which appliances are covered under this limited guarantee?

The five (5) year guarantee is valid for all IKEA kitchen appliances and covers the faults in materials and manufacturing.

What appliances does this guarantee not cover?

For LAGAN and TILLREDA appliances, the guarantee is valid during the two years following the purchase

What does IKEA do to correct the problem?

EU (Nr. 99/44/eg) European guidelines and local regulations are applied on these conditions. The replacement is carried out by IKEA. If the service company repairs or replaces the appliance under the terms of guarantee, this company will install any new or repaired appliance. The reparation is carried out if possible. If the appliance is installed in any other furniture, the customer must uninstall before the services' visit.

Who will carry out the service?

The service compnay will provide the service according to their operative or a service network.

What is not covered by the guarantee?

  • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including by excessive lime in the water supply, damage caused by abnormal environmental conditions. Consumable parts as batteries and lighting.
  • Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and colour differences.
  • Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap build up
  • Damage to: ceramic or glass accessories, dinnerware and flatware baskets, feed and drainage pipes, lighting, screens, knobs and pipe casings and parts of casings, unless such damages can be proved to be due to production faults
  • Cases in which the specialist technician does not find the failure
  • Repairs not carried out by our appointed service providers or an authorised service or where non-original parts have been used
  • Repairs caused by faulty installations
  • Professional use of the appliance
  • Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product, it will be covered (but not under this guarantee). For complaints in respect to the last condition contact Customer Service on www.islas.IKEA.es
  • Cost for the initial installation of the appliance. These restrictions do not apply to the work made by a specialist that uses original parts to adapt the appliance to security specifications.

Area of legality

For appliances that are bought in a UE country and taken to another the guarantee conditions of that country will apply. Duty to present service exists if the appliance installed is in accordance to:

  • The technical specifications of the country where the complaint is made.
  • The assembly and installation instructions and the security information that comes with the appliance

How can you contact us if you need help after your purchase?

Call the number that you'll find on the documentation of the product. To give you a better assistance, read the use instructions closely before getting in contact with us. Have the item's code at hand before calling us. You'll find these 8 digits on the purchase receipt and the label of the appliance.

FYRTUR & KADRILJ

5
years limited GUARANTEE

Con nuestros estores motorizados podrás controlar la luz desde tu cama, ¡o desde donde quieras! Gracias al mando a distancia incluido o a la app IKEA TRÅDFRI, podrás controlar varios estores al mismo tiempo o de manera individual. Han sido diseñados teniendo en mente su calidad y función. Por lo tanto, podemos garantizar que durarán como mínimo 5 años, lo que significa que seguirán funcionando igual que el primer día siempre que se sigan las instrucciones de mantenimiento y se expongan a un uso doméstico normal.

For how long is this guarantee valid?

La garantía de los estores motorizados KADRILJ es de (5) años desde la fecha de compra. Será necesaria la factura simplificada original como prueba de compra.

What is covered under this limited guarantee?

Esta garantía cubre la completa funcionalidad del estor. Esto significa que, ante un uso doméstico normal y siguiendo las instrucciones de mantenimiento, los estores funcionarán igual que el primer día, incluso después de 5 años. En este caso, un uso normal se entiende como bajar y subir los estores una vez al día. La garantía cubre todas las partes electrónicas excepto las baterías

What is not covered by the guarantee?

Las baterías incluidas no están cubiertas por esta garantía.

Care instructions

Do not wash
Do not bleach.
No secar en secadora.
Do not iron.
Do not dry clean.

SENSUELL SERIES

25
years limited GUARANTEE

Daily life at home requires a lot from cookware. Our SENSUELL kitchen series has been rigorously tested to comply with our strict quality, security and durability requirements, as well as the high demands for domestic use. We guarantee the functioning of the SENSUELL series for 25 years of regular domestic use, as long as our maintenance instructions are followed.

25 years of guarantee on the following products:

  • SENSUELL olla con tapa 5.5L, acero inoxidable
  • SENSUELL olla con tapa 4L, acero inoxidable
  • SENSUELL cacerola 3L, acero inoxidable
  • SENSUELL cacerola con tapa 2.4L, acero inoxidable
  • SENSUELL sartén Ø28 cm, acero inoxidable.
  • SENSUELL sartén Ø24 cm, acero inoxidable.

Which is the lenght of this guarantee?

The guarantee for the SENSUELL series is valid during twenty-five (25) years from the date of purchase. As long as our maintenance instructions are followed, we guarantee that the products of the SENSUELL series will last 25 years, subject to regular domestic use (cook and clean once a day). The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee applies to domestic use only and covers defects in material and manufacture of all SENSUELL products. The guarantee covers the base of the products. We guarantee that the base will retain its shape and its heat conducting qualities. The guarantee will also be valid if the products are washed in the dishwasher, as this does not pose any problem to stainless steel.

What is not covered by the guarantee?

This guarantee does not cover changes in the appearance of the cookware, unless they have a significant effect on their functions.

Care instructions

Do not use steel scrubbers or abrasive sponges to wash the cookware, as they can damage the surface. When cooking in a pot with stainless steel inside, always add the salt after the water has started boiling. When you add the salt in cold water, stains can appear that could cause corrosion. The base of the product is slightly concave when cold, but it extends and flattens with heat. Because of this, it is necessary to let it get cold before washing. This allows it to return to its original shape and helps prevent it from deforming with use. It is also important not to leave it wet, as it can lose its shape.

SENIOR SERIES

25
years limited GUARANTEE

El día a día en el hogar exige mucho a las baterías de cocina. Nuestra serie de cocina SENIOR ha sido rigurosamente testada para cumplir con nuestros estrictos requisitos de calidad, seguridad y durabilidad, así como con las altas exigencias para el uso doméstico. Garantizamos el funcionamiento de la serie SENIOR durante 25 años de uso doméstico normal, siempre que se sigan nuestras instrucciones de mantenimiento.

25 years of guarantee on the following products:

25 years of guarantee on the following products:

  • SENIOR olla con tapa 5L, hierro fundido
  • SENIOR olla con tapa 3L, hierro fundido.
  • SENIOR sartén Ø28 cm, hierro fundido

Which is the lenght of this guarantee?

La garantía para la serie SENIOR es válida durante veinticinco (25) años a partir de la fecha de compra. Siempre que se sigan nuestras instrucciones de mantenimiento, garantizamos que los productos de la gama SENIOR durarán 25 años, sometidos a un uso doméstico normal (cocinar y lavar una vez al día). La factura simplificada original deberá presentarse como prueba de compra.

What is covered under this limited guarantee?

Esta garantía se aplica solo al uso doméstico y cubre los defectos de material y fábrica de todos los productos SENIOR. La garantía cubre las bases de los productos. Garantizamos que la base conservará su forma y sus propiedades de conducción de calor. La garantía será también válida si se lavan los productos a mano.

What is not covered by the guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Care instructions

Las baterías de hierro fundido tienen que lavarse siempre a mano. Limpia la batería tras su uso lavándola a mano con agua y un cepillo. Si lavas el producto mientras continúe caliente será más fácil limpiarla. Hay que secarla cuidadosamente tras el lavado.
No se debe exponer el producto a grandes cambios de temperatura, como sacarlo de la nevera para ponerla al fuego.
El producto o su revestimiento pueden romperse si choca o cae a una superficie dura.

IKEA 365+ pots and pans

5
years limited GUARANTEE
15
years limited GUARANTEE

Daily life at home requires a lot from cookware. Our IKEA 365+ cookware of stainless steel have been rigorously tested so it resists daily life. We guarantee the functioning of the IKEA 365+ cookware for 15 years. This means that it will work as when new, as long as our maintenance instructions are followed and it is subject to regular domestic use.

15 years of guarantee in the following products:

  • IKEA 365+ pot with lid 5L, stainless steel
  • IKEA 365+ pot with lid 3L, stainless steel.
  • IKEA 365+ cacerola con tapa 2L, acero inoxidable.
  • IKEA 365+ cacerola con tapa 1L, acero inoxidable.
  • IKEA 365+ batería de cocina de 5 piezas: olla con tapa 5L, cacerola con tapa 2L y sartén 28 cm (la sartén tiene cinco (5) años de garantía).

5 years of guarantee in the following products:

  • IKEA 365+ Frying Pan Ø28 cm, stainless steel/non-stick coating
  • IKEA 365+ Frying Pan Ø24 cm, stainless steel/non-stick coating
  • IKEA 365+ Grill Ø28 cm, aluminum/non-stick coating.

How long does the guarantee last?

La garantía para las baterías de la serie IKEA 365+ de acero inoxidable sin recubrimiento antiadherente es válida durante quince (15) años a partir de la fecha de compra. La garantía para la serie IKEA 365+ con recubrimiento antiadherente es válida durante cinco (5) años a partir de la fecha de compra. La factura simplificada original deberá presentarse como prueba de compra.

What is covered under this limited guarantee?

This guarantee covers the functioning, materials and manufacturing of all the IKEA 365+ cookware collection. This means that, under a regular domestic use and following our maintenance instructions, the cookware will continue to function as if they were new, even after 15 and 5 years respectively. Regarding this, it is defined as regular use when it is used to cook and is washed once a day.

This guarantee covers:

  • Stability of the base. Meaning that the base will keep its flat form to send the heat in an efficient way.
  • Washing in a domestic dishwasher. It does not have negative consequences on the function of stainless steel items. However, notice that all of the non-stick coated items or items made of cast iron, should always be washed by hand.
  • Non-stick properties on non-stick “pans”. This means that the non-stick IKEA 365+ products are easy to wash and can be used to cook low fat during a minimum of 5 years.

What is not covered under this limited guarantee?

This guarantee does not cover changes in the appearance of the cookware, unless they have a significant effect on its functions

Care instructions

Cookware with stainless steel inside can be washed in the dishwasher. Cookware with non-stick coating inside must be always washed by hand, as they can be damaged by dishwasher detergent. Do not use steel scrubbers or abrasive sponges to wash the cookware, as they can damage the surface. When cooking in a pot with stainless steel inside, always add the salt after the water has started boiling. When you add the salt in cold water, stains can appear that could cause corrosion.

TROVÄRDIG frying pans

5
years limited GUARANTEE

Daily life at home requires a lot from pans. TROVÄRDIG is our non-stick pans star, designed paying special attention to its quality and function. Thanks to this we can guarantee its functioning for 5 years, so they will function as new, as long as our maintenance instructions are followed and it is subject to regular domestic use.

5 years of guarantee in the following products:

  • TROVÄRDIG sartén Ø11”, aluminio/antiadherente.
  • TROVÄRDIG sartén Ø9”, aluminio/antiadherente.

Which is the lenght of this guarantee?

The guarantee for the TROVÄRDIG non-stick pans is valid during five (5) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this limited guarantee?

This guarantee covers function, materials and manufacturing of all TROVÄRDIG pans collection. This means that under a normal domestic use and following our maintenance instructions, the pans will continue to function as if they were new, even after 5 years. Regarding this, it is defined as normal use when it is used to cook and washed once a day.

This guarantee covers:

  • Stability of the base. Meaning that the base will keep its flat form to send the heat in an efficient way.
  • Non-stick properties of the pans. This means that TROVÄRDIG non-stick products are easy to clean and can be used to cook low fat for a minimum of 5 years.

This limited guarantee does not cover

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Care instructions

Las sartenes con revestimiento antiadherente en el interior deben lavarse siempre a mano, ya que pueden dañarse con el detergente del lavavajillas.
La base del producto es ligeramente cóncava cuando está fría, pero se extiende y alisa con el calor.
Debido a esto, siempre hay que dejar que se enfríe antes de lavarlo. Esto permite que recupere su forma y ayuda a prevenir que se deforme con el uso. También es importante que no se deje mojada, ya que puede deformarse. Si la sartén tiene revestimiento antiadherente, el calor en exceso puede causar la pérdida de sus propiedades.

IKEA 365+ knives

15
years limited GUARANTEE

Daily life at home requires a lot from kitchen knives. The IKEA 365+ knives are for everyday use. With a quality that strives to comply with the requirements of kitchen use, these knives should be your first acquisition for your cutlery. We guarantee the fucntioning of the IKEA 365+ knives for 15 years. This means that it will work as when new, as long as our maintenance instructions are followed and it is subject to regular domestic use (cutting food, wash them once a day and sharpen on a regular basis).

15 years of guarantee in the following products:

  • IKEA 365+ cuchillo para chef 20 cm, acero inoxidable
  • IKEA 365+ cuchillo para chef 16 cm, acero inoxidable.
  • IKEA 365+ cuchillo multiuso 14 cm, acero inoxidable
  • IKEA 365+ cuchillo para pelar 9 cm, acero inoxidable
  • IKEA 365+ cuchillo para pan 23 cm, acero inoxidable.
  • IKEA 365+ cuchillo para verduras 16 cm, acero inoxidable.

Which is the lenght of this guarantee?

The guarantee for the IKEA 365+ knives is valid for fifteen (15) years from the date of purchase.
La factura simplificada original deberá presentarse como prueba de compra.

What is covered under this limited guarantee?

This guarantee covers function, materials and manufacturing of all IKEA 365+ knives. This means that under a normal domestic use and following our maintenance instructions, the knives will continue to fuction as if they were new, even after 15 years. About this, it is defined as normal use when it is used to cut food, hand washed once a day and regularly sharpened.

This guarantee covers:

  • Knife sharpening. The knife must be sharp when purchased and you will have to be able to keep it sharp for it to work properly. The blade is made of strengthened steel, so it will be possible for the knife to be sharp as the first day at least during the period.
  • Durable handle. The handle of the knife should not crack, break or come loose from the blade, so the knife is not possible to use.
  • That there will not be any corrosion on the knife blade.

What is not covered under this limited guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

Care instructions

Cleaning

  • Always wash by hand.
  • Clean and dry the knife after each use. By doing this many unsightly marks on the blade will be avoided and any risk of bacterial contamination will be prevented, for example, from chicken or fresh vegetables

Afilado

  • A sharpened knife is safer that one that is not. Even though the knife is made of stainless steel, molybdenum and vanadium, which seems that the blade is resistant and durable, it is necessary to sharpen from time to time. It is recommended to do so once a week for a domestic use.
  • The sharpener must be made of a harder material than the blade's steel. For this reason, the best option is a ceramic sharpener, a diamond sharpener or a sharpening stone.
  • If the knife turns very blunt as a consequence of a long use without a regular sharpening, or due to lack of care, it will be necessary for a professional to sharpen the blade to restore it

Storing and use of the knife

  • Avoid cutting frozen or very hard food (as bones), as this could bend the blade or detach splinters. In order to cut hard food, get the knife through the food, do not move the knife back and forth.
  • Always use the knife on a cutting board of wood or plastic. Never cut on a glass, porcelain or metal surface
  • Store the knife on a knives block or on a magnetic wall support. Storing the knife correctly protects the blade and extends its service life
“Guarantees Policy” Registered in Pro Consumidor under No.004/2019
Resolution 030-2019
Version 01.2019

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