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Sarton Canarias S.A.S Recruitment Terms and Conditions.

HOW TO SHOP ONLINE

Shopping online at IKEA is very easy!

Simply go to www.islas.IKEA.es and choose your island.

At IKEA we work everyday to be closer to our customers. This is why besides the regular IKEA store, we have built smaller spaces where with just one look you can see from living rooms to bedrooms, from kitchens to bathrooms and have access to the range in a different way (hereinafter IKEA Pick-up point). In these Pick-up points, customers can see the most representative range and shop from the computers enabled for self-sales (hereinafter online kiosk), through the salespeople in the IKEA Pick-up point and/or through the web or IKEA INSPIRE app, pick up what you shopped online or from the IKEA store in your province.

It is important to read the procedure carefully before making your purchase since it'll differ according to:

Island with IKEA store

Mallorca and Lanzarote

Island with IKEA store and Pick-up point

Tenerife (La Laguna) and Tenerife South
Gran Canaria and Centro Comercial y de Ocio 7 Palmas

Island with IKEA Pick-up point

Ibiza, Menorca, La Palma and Fuerteventura

Island with Teleordering service

La Gomera and El Hierro

To make an online shopping just go to the web of your island. Once there the shopping process is quite easy:

1. Get inspired through our website and choose the items you like the most.

You can find many items under sections of the top menu bar and also in "All Departments" found at the top of the website as well as through online inspiration.

2. Create your list by marking the products you want to buy.

Remember that every time you choose or add an item to your shopping list, it will be saved on top of the web, in "Shopping list " indicating the number of items added and the aggregate amount of the purchase.

3. When your list is complete, click on "Make order" and select:

You can also choose assembly service.

Note: The transportation and/or assembly service must be paid once the list of items is paid.

4. Once your order is made, you'll be always informed of every order status.

You can check the status of your purchase through  My account > My orders.

Furthermore, you will be notified of every process by sms or email.

If you prefer or need further information, please contact Customer Service via telephone: 928 194 532 or through our free online customer service Personal web shopper

1. MAKE YOUR PURCHASE

Once you have chosen all items you want to purchase and clicked "Make Order", we will request a user in order to offer you a more secure purchase.

See point 7 if you want more information about transactions security.

If you are a registered customer enter your information and click "accept", if your forgot your password, click "forgot my passworda" and we will send you a new password to the e-mail address provided by you.

If you are a new customer, click "I do not have an account and I want to sign in" to sign in, enter your information and click "Sign in".

Now you can fill in the information required to pay for your purchase.

Specifications by island

For the Island of Mallorca and Lanzarote

If you order on this website, you can choose home delivery or in-store pickup.

If you request Home Delivery, you only need to indicate the payment method of your preference and accept shipping rates for each zone.

If you request to pick up your purchase , these are the conditions:

For the Island of Tenerife and Gran Canaria

If you shop in this website, you can choose between home delivery (at a minimum additional cost) or free delivery at the corresponding IKEA Point or IKEA store.

If you request Home Delivery, you only need to indicate the payment method of your preference and accept shipping rates for each zone.

If you choose to pick up at the Pick-up Point (free service), we will let you know via text message and/or through e-mail when your purchase is ready for pick up. For your safety, in order to pick up your purchase, you will have to present your id, invoice and credit card with which you paid for this purchase.

If you choose to pick up at an IKEA store you will be able to pick up your purchase the same day, 3 hours after receiving the invoice of your purchase, at no additional cost For your safety, in order to pick up your purchase, you will have to present your id, invoice and credit card with which you paid for this purchase.

If somebody else comes to pick up your purchase for you, he/she must bring a written notification that shows your full name and ID, and the full name and ID of the authorised person mentioned before.

For islands of Ibiza, Menorca, La Palma and Fuerteventura

If you shop in this website, you just need to indicate the payment method you prefer and we ship your purchase to your IKEA Pick up Point for free, regardless of the amount.

For your safety,in order to pick up your purchase, you will have to present your id, invoice and credit card with which you paid for this purchase.

If somebody else comes to pick up your purchase for you, he/she must bring a written notification that shows your full name and ID, and the full name and ID of the authorised person mentioned before.

You can also hire home delivery service with flat-rate payout.

See shipping rates here.

For islands of La Gomera and El Hierro.

Just tell us how you prefer to make your purchase, through card payment or through our teleordering team where you may choose to purchase by phone or bank transfer.

Once purchase is made, with any of the three ways, we will ask for your address to ship your order for free (for a minimum purchase of 20€).

All transactions are carried out under a secure connection that guarantees confidentiality of all your data.

Once purchase has been processed you will receive an email from our Teleordering service with the order number for tracking, availability or items in stock, returns and exchanges policy, arrival dates of items.

You will get your furniture at home from the 72h of your purchase.

Remember that you can also check your order status through your account.

2. PAYMENT OPTIONS

The payment options you may select are:

CARD payment:

This option allows you to close the online purchase process, to do this we use La Caixa's payment server in a way that all the transactions are done under a safe connection. You can pay for your purchase with the credit or debit card you wish, Visa, MasterCard, 4B, Euro 6000, Maestro española, IKEA FAMILY .

Remember that in order to make your online payments you will need the SAFE TRADE KEY that you will have to check in your bank, if you use the IKEA FAMILY card you can request it by calling Santander Consumer to the phone number 902 321 332 or accessing the link Santander Consumer Finance.

Pay through the Teleordering Team.

You can also finance your purchases depending on the current financing campaigns in the IKEA stores, for more information you can contact our Teleordering service through e-mail. telepedidos@ikeasi.com or see here the financing possibilities.

Payment through Paypal account

This option allows you to close the online shopping process with your Paypal account.

SHIPPING MANAGEMENT AND DELIVERY TIMES

3.1 For ONLINE shopping in islands with IKEA store:

To make online shopping more comfortable, we ship your purchases home made through:

In the case of Tenerife, the website provides a response to La Laguna store and to the IKEA Pick up Point San Miguel de Abona.

It's that easy!

Enter your zip code in this link to check approximate shipping rates: Shipping Rates.

3.2 For shopping ONLINE with IKEA Pick-up Points Spanish Islands (Menorca, Ibiza, La Palma and Fuerteventura):

In order to make online shopping more comfortable in the islands where the IKEA store is not present, we send your goods for free to the Pick up Point, whatever the total amount of the purchase is. If you want home delivery for a minimal additional price, you can contract it directly through the purchase or by getting in contact with on 928 194 532.

3.3 For shopping in La Gomera and El Hierro:

You will only have to call 928 194 532 and our Phone Shopping team will assist you.

You can receive your orders within 72 hours. For more information call us at 928 194 532 or send an email to telepedidos@ikeasi.com

In all cases

Unless there are unforeseen or extraordinary circumstances, we will send your order in the indicated time and through the delivery option you chose and, in any case, in a maximum of 60 days starting the day the order was confirmed.

Si por algún motivo no pudiésemos cumplir con la fecha de entrega, te informaremos de esta circunstancia y te daremos la opción de seguir adelante con la compra estableciendo una nueva fecha de entrega o bien anular el pedido con el reembolso total del precio pagado.

4. PRODUCT GUARANTEE

2
years limited GUARANTEE
5
years limited GUARANTEE
10
years limited GUARANTEE
15
years limited GUARANTEE
25
years limited GUARANTEE

You should check a listing with all the IKEA Guarantee Information about items' general terms and conditions.

See Limited Guarantees Program

Price Guarantee:

There are some items that have special prices, you can identify these items because they are marked in red, only by clicking on them the characteristics will pop up and will be able to see the previous prize and the special one. You must take into account that these items will have a limited time of sale according to the promotion, offer or sales period. To check the availability of the items and the specific conditions get in contact with our Teleordering department on 928 194 532.

You should know that cooktops do not have incorporated connecting cable to the power supply not included in the selling price. If you want to learn in detail the installation conditions you must read the appliances instructions where you will see Item features, security, maintenance and cleaning, installation and guarantees.

5. AVAILABLE COMMITMENT

Although we do all we can to ensure that the information on this Website is correct, we apologise if during the year we change any item of our range.

We also want to inform you that some items might change in terms of color or size.

If you wish to know the units available of each item in detail, our Teleordering service will be pleased to help you at 928 194 532 you can also write us an email to telepedidos@ikeasi.com or through our free online customer service Personal web shopper

If there are any difficulties in terms of product supply or if any item goes out of stock, we will refund any payed amount.

6. EXCHANGE AND RETURN POLICY

Our commitment to our customers is to provide the highest quality and the best guarantee.

Exchange and Return of an item in island with IKEA stores:

The products purchased ONLINE at www.mallorca.IKEA.es, www.tenerife.IKEA.es, www.grancanaria.IKEA.es or www.lanzarote.IKEA.es you can exchange or return them in our IKEA stores. You can exchange or return of the product in perfect conditions, without being assembled and in it´s original packaging, along with your invoice, no later than 90 days after the purchase was made. Once we receive the products in our stores and after checking the condition of the product, we wil proceed to return the amount of money payed through the same payment method used when the purchase was made.

Remember that when orders are returned, the transportation cost will not be refunded.

We will accept the exchange or return of defective artcilesand erroneous shipments, beingSarton Canarias S.A., who will take care of the shipping charges to the IKEA store. You must contact us immediately return request form, or by an email to telepedidos@ikeasi.com or calling 928 194 532 providing the details of the product as well as the damage it has. Once this information is received we’ll indicate you the way to proceed.

El reembolso o la sustitución del artículo se efectuará lo antes posible y, en cualquier caso, dentro de los 14 días siguientes a la fecha en la que te enviemos por correo electrónico confirmando que procede el reembolso o la sustitución del artículo no conforme. Las cantidades pagadas por aquellos productos que sean devueltos a causa de alguna tara o defecto, cuando realmente exista, te serán reembolsadas íntegramente, incluidos los gastos de entrega incurridos para entregarte el artículo y los costes en que hubieras incurrido para devolvérnoslo a nosotros. El reembolso se efectuará siempre en el mismo medio de pago que utilizaste para pagar la compra.

Exchange and Return of an item in Islands with Pick up Point:

Items purchased ONLINE at  www.ibiza.IKEA.es, www.menorca.IKEA.es, www.lapalma.IKEA.es or www.fuerteventura.IKEA.es, can be exchanged or returned in our IKEA Pick up Points.

You can also make the exchanges and returns in the IKEA stores:

Items purchased at:

Return at:

Menorca/Ibiza

IKEA Mallorca

La Palma/Tenerife South

IKEA Tenerife

Fuerteventura

IKEA Lanzarote

If once you receive your order you are not satisfied with the service or the quality, or you simply changed your mind, you can exchange or return of the product in perfect conditions, without being assembled and in it´s original packaging, along with your invoice, no later than 90 days after the purchase was made. Once we receive the products in our stores and after checking the condition of the product, we wil proceed to return the amount of money payed through the same payment method used when the purchase was made.

Please note delivery fees are not refundable if the merchandise is returned.

Items return will not cost as long as the items are delivered in the store or IKEA Pick up Point where they were picked up at every island.

We will accept the exchange or return of defective artcilesand erroneous shipments, beingSarton Canarias S.A., who will take care of the shipping charges to the IKEA store. You must contact us immediately return request form, or by an email to telepedidos@ikeasi.com or calling 928 194 532 providing the details of the product as well as the damage it has. Once this information is received we’ll indicate you the way to proceed.

El reembolso o la sustitución del artículo se efectuará lo antes posible y, en cualquier caso, dentro de los 14 días siguientes a la fecha en la que te enviemos por correo electrónico confirmando que procede el reembolso o la sustitución del artículo no conforme. Las cantidades pagadas por aquellos productos que sean devueltos a causa de alguna tara o defecto, cuando realmente exista, te serán reembolsadas íntegramente, incluidos los gastos de entrega incurridos para entregarte el artículo y los costes en que hubieras incurrido para devolvérnoslo a nosotros. El reembolso se efectuará siempre en el mismo medio de pago que utilizaste para pagar la compra.

Right of withdrawal

You can withdraw your order for no reason within the natural 14 days starting the day you or a third or a third party previously indicated by you (other than the carrier) receives the purchased items (or from the last item or part deliverd in cases where it was a good formed by several parts). You will only be responsible of a devaluation of the goods if they were manipulated differently than they had to be, to establish their nature, characteristics and functioning.

To exercise the right of withdrawal, you must notify us Sarton Canarias S.A. at the address that appears in your purchase receipt, at the telephone number 928 194 532, writing us an email to telepedidos@ikeasi.com, going directly to the address that appears in the purchase receipt, or by return request form, your decision to withdraw from the contract

Consequences of withdrawal

Sarton Canarias S.A. will refund the product price and regular shipping expenses, no later than 14 days after the day we receive the information previously indicated. Sarton Canarias S.A. will use the same payment method that you used in the original transaction, unless another method is expressly agreed. In any case, you will not have to take care of any fees that may arise from such refund. We are allowed to retain the refund until we have received the returned products or until you provide proof of returning the products, depending on which one happens first.

Remember that you will have to return the products in perfect conditions and in their original packaging within the 14 days following the day in which you informed us of your withdrawal. Once we have received the products in our stores, and before checking the condition of the products, we will proceed to refund the amount.

Remember that unless you make a return directly at our IKEA stores or IKEA points, you should bear the direct costs of the return.

7 PERSONAL INFORMATION:

Registration, modification, security policy and confidentiality

When you make purchases through our Web or access certain services, you'll need to register your details. At the time you register or place an order, your personal information and your payment option will be added to our database, only being used to process your order, and also send you information about interesting offers and promotions, or to add your data to our recruitment process.

In Sarton Canarias SA we are interested in offering a high standard of safety and to protect the confidentiality of the data you provided so that all commercial transactions are conducted in a secure server environment under SSL (Secure Socket Layer).

If you experience problems accessing any part of our site, may be due to the model or version of your browser settings or options thereof.

You can make a preliminary verification of your model or version through the Help menu, in section "About ..."

You can also verify whether the problem is produced because your browser is configured with a security level "High" in which case you must modify it on "Internet Options", section "Security" and set it on the level "Medium".

If you need our help to find a solution or if you have any doubt regarding the mechanics of our purchasing system, call us at 902 777 777. We'll be pleased to help you.

In compliance with the provisions of the European Data Protection Regulation UE 2016/679, as a customer of Sarton Canarias S.A. you will be able to exercise your rights of access, rectification, cancellation and objection at any time, communicating it in writing to:

Sarton Canarias S.A.

Parque Comercial "La Estrella" Plot P-7 (IKEA Building)

35212 - La Mareta (Telde) - Las Palmas

You can also contact us at the email: telepedidos@ikeasi.com or calling 928 194 532.

8. CLAIMS:

In addition to our Customer Service Department, there are claim forms available to our customers in our IKEA stores and Pick-up Points.

Both parties voluntarily commit for the resolution of conflicts and waiving any other charter, and courts of the buyer/user residency.

Online payment methods