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How to shop online in IKEA Gran Canaria

Buying online is very easy!

 

Discover how to get inspired and shop online in a quick and easy way. All of our items are at your fingertips with just one click.

Shop online or through IKEA Inspire.


Steps to shop online at IKEA Gran Canaria

1

Browse through www.grancanaria.IKEA.es

You'll find all our range. Thousands of items in different colours and sizes so you get inspired and choose the one you like best.

 
2

Add them to your shopping cart

Choose the items you want to buy and add as many as you like to your shopping cart.

 
3

Register and choose how to receive your purchase

When you're ready, click on the “make purchase” button. Register filling out a brief form, you can choose if you want to receive your purchase home or pick it up yourself at your IKEA store or point.

 

Come to you IKEA store or point to pick up your purchase for free. We will inform you by email and SMS.

4

Payment method

Choose the payment method you prefer. You can choose between paying with a bank card , Paypal , finance your purchase with IKEA FAMILY MASTERCARD or through Teleordering.


You can do it yourself, but you don’t need to

Choose from all of our services.

 

Personal online shopper

Chat live with one of our personal assistants for a customised attention. Contact with an online personal assistant

 

Delivery service

You cannot take your furniture home? We'll bring them to your home or office. Once you make your online purchase, the transport company will call you to set a delivery date. View shipping rates

 

Assembling services

Sometimes it's good to have someone help you assemble your furniture. We'll be pleased to help you.

 

Trust us

All our items are covered by an up to 25 years guarantee. Consult our guarantee site to know more

 

Returns policy

Do you need to return something from your order? Do not worry, we offer a comfortable returns system

 

Other services

Do you need extra help? We are determined to improve day by day and make your shopping experience easier. That is why we put at your disposal a variety of services to complete your online experience.


FREQUENT ASKED QUESTIONS

PRICES

  • Are the online prices the same as in the store?
    Yes, they are, prices are the same in the website, IKEA Inspire app, your IKEA store and the IKEA Canarias catalogues.
  • Can I take advantage at the web of the promotions that I have seen in the store?
    Yes! All promotions will be available on the web and you will even see promotions only exclusive for online purchases.
  • Can I buy at the IKEA point?
    Yes. You can buy through the Online Shopper, some screens located inside the IKEA Point from which you can see all our range, make a shopping list and, of course, shop. Also, our co-workers will be pleased to help you make your purchase.

ORDER

  • When can I pick up my order?
    You can choose between home delivery or free pick up at your IKEA Point. If you choose picking up at the IKEA Point, your purchase will be ready in 24-72 hours. If you choose home delivery, it will depend on the delivery area. You can check rates and delivery dates here.
  • How can I know the status of my order?
    You’ll be able to know where your purchase is, just click “Log in” on the top of the main page. Then access to My account > My orders. Also, we will inform you of every step through sms or email. If you prefer or need extra information, get in contact with customer service through the telephone number: 902 777 777
  • Can I add items to a order that I have already placed?
    Adding items to an order that has already been placed is not possible, but you can make as many new orders as you want.
  • Can I add services to my online order?
    Yes, you can ask for the additional services you need. You have at your disposal home delivery, assembling, measuring and kitchen installation. Click here to see rates. By the end of your online order, we'll call you to set the details of the services requested and make your payment.
  • How can I contact IKEA for details about my order?
    We are available from 10:00 to 22:00 hours through your personal web shopper or calling 902 777 777 or in the contact section
  • Who stores my personal information?
    En cumplimiento de la Ley Orgánica 3/2018 del 5 de Diciembre de Protección de Datos y garantía de los derechos digitales, te informamos que los datos personales que nos aportas serán objeto de tratamiento en un fichero responsabilidad de SARTON CANARIAS S.A., VENTAJA EUROPA S.A e INSIDE LOGISTICS S.L. (en adelante grupo IKEA) cuyas finalidades son: El desarrollo, cumplimiento y ejecución del contrato de compraventa de los productos que has adquirido o de cualquier otro contrato de servicios entre ambos.
  • What is the guarantee of the products?
    IKEA’s items have up to 25 years guarantee. Click here for more information.

PICKING UP AT THE STORE OR HOME DELIVERY

  • What happens if I'm not at home when they bring my order?
    The transport company will leave you a notice and coordinate a new home delivery, according to the delivery timeliness
  • How much time does it take to bring my order home?
    We will deliver your order as of 48h once the order has been placed. The delivery date will depend on your residence area. During the purchase process, we will show you a calendar with the available days so you can choose your desired date. Click here for more information.
  • If I choose picking up in the IKEA store, when can I go to pick up? Does it have any cost?
    This service is completely free. If you have shopped online and choose picking up in your IKEA store, you’ll be able to pick up your purchase 3 hours after your have received the receipt in opening days at the store and the following day, if you shop on Sunday or holiday (closed store) or after 19:00 in the afternoon. Don't worry, to make it more comfortable for you, we’ll send you an e-mail and a sms to let you know that your order is ready and explain where you can go to pick up your purchase.

PAYMENT

  • What payment methods are available for online purchases?

    Card payment: This option allows you to close the process of the online shopping, we use a payment server from La Caixa so all the transactions will be done under a safe connection. You will be able to purchase with the credit or debit card you wish, Visa, MasterCard, 4B, Euro 6000, Maestro Spanish, IKEA FAMILY.

    By phone: You can choose between your IKEA FAMILY Card or others. In this case, our Teleordering department will get in contact with you to formalise the purchase, coordinate your delivery and inform you about the state of your order.

    Bank transfer: You can request a bank transfer, asking for the payment through our Teleordering team. In this case, our agents will inform you about the payment situation, the order, availability or stock of the items, returns and exchanges policy, arrival dates of items.

    Financed purchase: You can finance your online purchase with the IKEA FAMILY MASTERCARD or Ventajon VISA cards. This service is available on purchases over 60€.

    Paypal: If you have a Paypal account, you can easily pay with your account.

    También podrás financiar tus compras según las campañas de financiación en vigor en las tiendas IKEA, para más información puedes contactar con nuestro servicio de Telepedidos en la dirección correo electrónico telepedidos@ikeasi.com o consulta here las posibilidades de financiación.

  • Is it safe to use my credit card to make the payment?
    Yes, all of our transactions are done under safe connection and we guarantee confidentiality for all your data.
  • ¿Tiene algún tipo de comisión mi compra con Paypal?
    No, actualmente no repercutimos ningún tipo de comisión a nuestros clientes al realizar el pago desde su cuenta Paypal.

EXCHANGES AND RETURNS

  • What happens if my order arrives with damages?
    The customer is responsible to check the goods at the moment of the home delivery. Changes and returns will be accepted in faulty items during the validity period of the guarantee from the date of purchase, being Sarton Canarias who will take charge of the delivery expenses, to the IKEA store. You will have to get in contact with us by means of our email callcenter@ikeasi.com or calling 928 194 532 providing the details of the product, receipt, as well as the damage it has. Once the information arrives we’ll indicate you how to proceed.
  • Can I return my order or a specific item?

    If after receiving the products you purchased you are not completely pleased with them, you have 90 days to return the product unopened, unused and unassembled, inside its original package and with the receipt.

    If your purchase was made from IKEA online located in the shopping centre 7 Palmas, you should return it at IKEA Gran Canaria Telde. It's indispensable to present the receipt for all returns or exchanges.

    If you don’t love your mattress, change it! You have 89 nights to try your mattress from the date of purchase. If you are not comfortable with your mattress bring it to the store with the purchase receipt and choose a different one that adapts better to the way you sleep. It cannot show stains or dirt nor damages. We’re very sorry, but we cannot accept the return of bedding (sheets, pillows, duvets, duvet covers, pillow covers, etc.) that are used, without their original packaging or if the original packaging has been opened.

    We cannot accept returns of fabrics, plants and other tailor made products or those acquired in the bargains department or that belonged to the display. We will allow the return or exchange of the faulty items during the validity period of the guarantee, being Sarton Canarias S.A., who will take care of the delivery costs to the IKEA store.

    Click here for more information

  • Can I cancel my order once it's been placed?
    The order cannot be cancelled once placed, but if once you have received you purchase you are not completely satisfied with the items, you can return it without being opened, inside its original package alongside with the receipt, in a period of 90 days.
  • What can I do if one of the items I have received is incorrect?
    If you're not completely satisfied with the products, return them without being open or uncovered, inside their original package and with the purchase receipt, before 90 days. It is necessary to present the invoice for all changes and returns.

    Click here for more information


Contact us

By phone

 

902 777 777

From 10:00 to 22:00 everyday. For after-sales service you can contact us through 902 194 535

By videochat

 

Chat live with one of our personal assistants for a customised attention. Contact with an Online personal assistant

Send us your question

 

If you prefer, you can also contact us by sending your question through a form and we'll answer you as soon as possible. Use the contact form

Online payment methods