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How to shop online in IKEA Gran Canaria

Buying online is very easy!

 

Discover how to get inspired and shop online in a quick and easy way. All of our items are at your fingertips with just one click.

Shop online or through IKEA Inspire.


Steps to shop online at IKEA Gran Canaria

1

Browse through www.grancanaria.IKEA.es

You'll find all our range. Thousands of items in different colours and sizes so you get inspired and choose the one you like best.

 
2

Add them to your shopping cart

Choose the items you want to buy and add as many as you like to your shopping cart.

 
3

Register and choose how to receive your purchase

When you're ready, click on the “make purchase” button. Register filling out a brief form, you can choose if you want to receive your purchase home or pick it up yourself at your IKEA store or point.

 

Come to you IKEA store or point to pick up your purchase for free. We will inform you by email and SMS.

4

Payment method

Choose the payment method you prefer. You can choose between paying with a bank card , Paypal , finance your purchase with IKEA FAMILY MASTERCARD or through Teleordering.


FREQUENTLY ASKED QUESTIONS DURING THE ALERT PERIOD

ABOUT ECOMMERCE

  • Is the online shopping service available?
    At the moment, our online shopping service remains available. Please, take into account that some deliveries can suffer delays due to the particularities of the situation. We hope to get back to normal soon.

ABOUT SERVICES

  • By what external service is my order going to be delivered?
    We've been working with delivery and logistics companies for years and they're adapting to the circumstances everyday. They're giving their best to ensure, as far as possible, a service that is adequate for our customers, without compromising their own safety or that of our employees, collaborators and customers.
  • IKEA stores and points are open with controlled capacity, will this affect my order? If I make an online order, how long do they take to deliver my goods?
    We work so that you can continue shopping online and receive your purchase in two weeks. We may suffer delays in deliveries.
  • Are carriers following precautionary measures against the coronavirus? Is it safe that they come to make the delivery at my home?
    Health and safety is one of the priorities for IKEA. We take all preventive measures, so during the health crisis, the transport company will enter the home to leave the purchase respecting all prevention measures. They'll enter with gloves and masks and respect the social safety distance.
  • Is the installation and assembly service available?
    Yes, installation and assembly services are available taking all precautions and safety measures.

ABOUT CLICK & COLLECT

  • Can I pick up my online order at the store?
    Yes, you can buy online and pick up totally free. Check the delivery times here.

ABOUT GIFT VOUCHERS

  • I have a voucher and it's going to expire during the period when stores and points are closed. What can I do?
    Due to the circumstances we're experiencing these days, all purchase vouchers that expire until the 30 of April, as well as all vouchers generated until the 26 of April, can be used up to the 31 of August. You can use your voucher in an online purchase and request home delivery. islas.IKEA.es
  • I have a purchase voucher of €XX because I shopped in a promotion. Do I have to redeem/spend it on a single purchase?
    Redemption of purchase vouchers can be done in multiple transactions in a single day. These days we only have online sales available. The purchase voucher could be exchanged on multiple purchases if needed, but always on the same day
  • I have an IKEA FAMILY purchase voucher that I want to redeem. Do I have to redeem/spend it on a single purchase?
    Thank you for being a member of IKEA FAMILY. Redemption of IKEA FAMILY purchase vouchers, can be used in multiple transactions in a single day. These days we only have online sales available. The purchase check could be exchanged on multiple purchases if needed, but always on the same day.

ABOUT PURCHASE CANCELLATION

  • I want to cancel my order.
    Any customer will be able to cancel an order without any problem, as long as the products are inside their original packaging and with the purchase receipt, before 90 days. Once the alert period is over we'll carry out their return at the store or IKEA point.

ABOUT RETURNS

  • Can I return my purchase?
    Of course you can. Purchases made through the website or Telepedids can be cancelled and we'll make the immediate return, provided that the goods are still in the warehouse. If the purchase is already at home we'll have to wait for normality to be restored. If the purchase was made in the stores before this period of confinement we'll have to wait for normality to be restored.
  • The return period expires while the store remains closed.
    We'll extend the return period 30 days from purchases made on December 22nd. Once the alarm period is over we'll carry out your return in the IKEA store or point individually.
  • What if what I ordered is in stock and comes from another blocked country?
    If there is no stock the order cannot be made, so you won't find yourself in this situation.

OTHER

  • I have a voucher and it's going to expire during the period when stores and points are closed. What can I do?
    Due to the circumstances that we're living these days, all purchase vouchers that expire until the 30th of April, as well as all the vouchers generated until the 19th of April, can be used until the 31st of August.

    You can use your voucher online and request home delivery.


FREQUENT ASKED QUESTIONS

PRICES

  • Are the online prices the same as in the store?
    Yes, they are, prices are the same in the website, IKEA Inspire app, your IKEA store and the IKEA Canarias catalogues.
  • Can I take advantage at the web of the promotions that I have seen in the store?
    Yes! All promotions will be available on the web and you will even see promotions only exclusive for online purchases.
  • Can I buy at the IKEA point?
    Yes. You can buy through the Online Shopper, some screens located inside the IKEA Point from which you can see all our range, make a shopping list and, of course, shop. Also, our co-workers will be pleased to help you make your purchase.

ORDER

  • When can I pick up my order?
    You can choose between home delivery or free pick up at your IKEA Point. If you choose picking up at the IKEA Point, your purchase will be ready in 24-72 hours. If you choose home delivery, it will depend on the delivery area. You can check rates and delivery dates here.
  • How can I know the status of my order?
    You’ll be able to know where your purchase is, just click “Log in” on the top of the main page. Then access to My account > My orders. Also, we will inform you of every step through sms or email. If you prefer or need extra information, get in contact with customer service through the telephone number: 902 777 777
  • Can I add items to a order that I have already placed?
    Adding items to an order that has already been placed is not possible, but you can make as many new orders as you want.
  • Can I add services to my online order?
    Yes, you can ask for the additional services you need. You have at your disposal home delivery, assembling, measuring and kitchen installation. Click here to see rates. By the end of your online order, we'll call you to set the details of the services requested and make your payment.
  • How can I contact IKEA for details about my order?
    We are available from 10:00 to 22:00 hours through your personal web shopper or calling 902 777 777 or in the contact section
  • Who stores my personal information?
    En cumplimiento de la Ley Orgánica 3/2018 del 5 de Diciembre de Protección de Datos y garantía de los derechos digitales, te informamos que los datos personales que nos aportas serán objeto de tratamiento en un fichero responsabilidad de SARTON CANARIAS S.A., VENTAJA EUROPA S.A e INSIDE LOGISTICS S.L. (en adelante grupo IKEA) cuyas finalidades son: El desarrollo, cumplimiento y ejecución del contrato de compraventa de los productos que has adquirido o de cualquier otro contrato de servicios entre ambos.
  • What is the guarantee of the products?
    IKEA’s items have up to 25 years guarantee. Click here for more information.

PAYMENT

  • What payment methods are available for online purchases?

    Card payment: This option allows you to close the process of the online shopping, we use a payment server from La Caixa so all the transactions will be done under a safe connection. You will be able to purchase with the credit or debit card you wish, Visa, MasterCard, 4B, Euro 6000, Maestro Spanish, IKEA FAMILY.

    By phone: You can choose between your IKEA FAMILY Card or others. In this case, our Teleordering department will get in contact with you to formalise the purchase, coordinate your delivery and inform you about the state of your order.

    Bank transfer: You can request a bank transfer, asking for the payment through our Teleordering team. In this case, our agents will inform you about the payment situation, the order, availability or stock of the items, returns and exchanges policy, arrival dates of items.

    Financed purchase: You can finance your online purchase with the IKEA FAMILY MASTERCARD or Ventajon VISA cards. This service is available on purchases over 60€.

    Paypal: If you have a Paypal account, you can easily pay with your account.

    También podrás financiar tus compras según las campañas de financiación en vigor en las tiendas IKEA, para más información puedes contactar con nuestro servicio de Telepedidos en la dirección correo electrónico telepedidos@ikeasi.com o consulta here las posibilidades de financiación.

  • Is it safe to use my credit card to make the payment?
    Yes, all of our transactions are done under safe connection and we guarantee confidentiality for all your data.
  • ¿Tiene algún tipo de comisión mi compra con Paypal?
    No, actualmente no repercutimos ningún tipo de comisión a nuestros clientes al realizar el pago desde su cuenta Paypal.

EXCHANGES AND RETURNS

  • What happens if my order arrives with damages?
    The customer is responsible to check the goods at the moment of the home delivery. Changes and returns will be accepted in faulty items during the validity period of the guarantee from the date of purchase, being Sarton Canarias who will take charge of the delivery expenses, to the IKEA store. You will have to get in contact with us by means of our email callcenter@ikeasi.com or calling 928 194 532 providing the details of the product, receipt, as well as the damage it has. Once the information arrives we’ll indicate you how to proceed.
  • Can I return my order or a specific item?

    If after receiving the products you purchased you are not completely pleased with them, you have 90 days to return the product unopened, unused and unassembled, inside its original package and with the receipt.

    If your purchase was made from IKEA online located in the shopping centre 7 Palmas, you should return it at IKEA Gran Canaria Telde. It's indispensable to present the receipt for all returns or exchanges.

    If you don’t love your mattress, change it! You have 89 nights to try your mattress from the date of purchase. If you are not comfortable with your mattress bring it to the store with the purchase receipt and choose a different one that adapts better to the way you sleep. It cannot show stains or dirt nor damages. We’re very sorry, but we cannot accept the return of bedding (sheets, pillows, duvets, duvet covers, pillow covers, etc.) that are used, without their original packaging or if the original packaging has been opened.

    We cannot accept returns of fabrics, plants and other tailor made products or those acquired in the bargains department or that belonged to the display. We will allow the return or exchange of the faulty items during the validity period of the guarantee, being Sarton Canarias S.A., who will take care of the delivery costs to the IKEA store.

    Click here for more information

  • Can I cancel my order once it's been placed?
    The order cannot be cancelled once placed, but if once you have received you purchase you are not completely satisfied with the items, you can return it without being opened, inside its original package alongside with the receipt, in a period of 90 days.
  • What can I do if one of the items I have received is incorrect?
    If you're not completely satisfied with the products, return them without being open or uncovered, inside their original package and with the purchase receipt, before 90 days. It is necessary to present the invoice for all changes and returns.

    Click here for more information


Contact us

By phone

 

902 777 777

From 10:00 to 22:00 everyday. For after-sales service you can contact us through 902 194 535

By videochat

 

Chat live with one of our personal assistants for a customised attention. Contact with an Online personal assistant

Send us your question

 

If you prefer, you can also contact us by sending your question through a form and we'll answer you as soon as possible. Use the contact form

Online payment methods