¡Comprar online es muy fácil!

Descubre cómo inspirarte y comprar online de forma fácil y rápida.
Todos los artículos al alcance de tu mano con un solo click.

Compra online o a través de IKEA Inspire.

Pasos para comprar online en IKEA Fuerteventura

1

Navega por www.fuerteventura.IKEA.es

Encontrarás todo nuestro surtido. Miles de artículos en diferentes colores y tamaños para que te inspires y elijas lo que más te gusta.
 

 
2

Añádelos a tu carrito de la compra

Escoge los artículos que quieres comprar y añade tantos como quieras a tu carrito de la compra.
 

 
3

Regístrate y elige cómo recibir tu compra

Cuando estés listo haz click sobre el botón “realizar compra”. Regístrate rellenando un breve formulario, y elige si quieres recibir tu compra en casa o pasar a buscarla por tu tienda o punto IKEA.

 
Servicio de paquetería con entrega a domicilio
para tus pedidos online de accesorios y
artículos pequeños. Más información
 

Compra y recibe tu compra en casa
cómodamente.
Más información

 
Ven a tu tienda y punto IKEA a recoger
tu compra gratis. Te avisaremos por
e-mail y SMS.
4

Método de pago

Selecciona el método de pago que desees. Puedes elegir entre pagar con tarjeta bancaria, Paypal, financiar tu compra con IKEA FAMILY MASTERCARD o pagar a través de Telepedidos.

Tarjeta Bancaria
Más información
IKEA Family Mastercard
 
Paypal
 
Telepedidos
 

Puedes hacerlo tú mismo, pero no tienes por qué

Escoge entre todos nuestros servicios.
 

Asistente personal online

Charla en directo con uno de nuestros asistentes personales
online para una atención personalizada. Contacta con
un asistente personal online
 

Servicio de transporte

¿No puedes llevarte tus muebles a casa? Te los llevamos a casa o
a tu oficina. Una vez realizada tu compra online, la empresa de
transportes te llamará para concretar la fecha de la entrega. Ver
tarifas de transporte

 

Servicios de montaje

A veces está bien tener a alguien que te ayude a montar
los muebles. Estaremos encantados de ayudarte.
25
Años de GARANTÍA

Confía en nosotros

Todos nuestros artículos están cubiertos por una garantía de
hasta 25 años. Consulta nuestra página de garantías 
para saber más
 

Derecho a devolución

¿Necesitas devolver algo de tu pedido? No te preocupes, te
ofrecemos un cómodo sistema de devolución

Otros servicios

¿Necesitas ayuda extra? Estamos empeñados en mejorar
tu día a día y facilitar tu compra online. Por eso, ponemos
a tu disposición una variedad de servicios para completar
tu experiencia online.

Frequent asked questions prices

Prices

 

Yes. The prices in the Puntos are the same than in your IKEA store.

Yes. All promotions are available both for the Pick up Points and the stores.

Yes. You can buy through the Online Shopper, some screens located inside the IKEA Point from which you can see all our range, make a shopping list and, of course, shop. Also, our co-workers will be pleased to help you make your purchase.


Order

 

You’ll be able to know where your purchase is, just click “Log in” on the top of the main page. Then access to My account > My orders. Also, we will inform you of every step through sms or email. If you prefer or need extra information, get in contact with customer service through the telephone number: 902 777 777.

Adding items to an order that has already been placed is not possible, but you can make as many new orders as you want.

Yes, you can ask for the additional services you need. You have at your disposal home delivery, assembling, measuring and kitchen installation. By the end of your online order, we'll call you to set the details of the services requested and make your payment.

We are available from 10:00 to 22:00 hours through the contact section or calling 902 777 777.

In compliance with the Organic Law 3/2018 of December 5 on Data Protection and guarantee of digital rights, the information that the personal data that you provide us will be processed in a responsibility file of SARTON CANARIAS SA, VENTAJA EUROPA SA and INSIDE LOGISTICS SL (hereinafter IKEA group) our purposes are: The development, fulfillment and execution of the contract of sale of the products you have purchased or any other service contract between the two.

IKEA’s items have up to 25 years guarantee. Click here for more information.


Payment

 

Card payment: This option allows you to close the process of the online shopping, we use a payment server from La Caixa so all the transactions will be done under a safe connection. You will be able to purchase with the credit or debit card you wish, Visa, MasterCard, 4B, Euro 6000, Maestro Spanish, IKEA FAMILY.
By phone: You can choose between your IKEA FAMILY Card or others. In this case, our Teleordering department will get in contact with you to formalize the purchase, coordinate your delivery and inform you about the state of your order.
Bank transfer: You can request a bank transfer, asking for the payment through our Teleordering team. In this case, our agents will inform you about the payment situation, the order, availability or stock of the items, returns and exchanges policy, arrival dates of items.
Financed purchase: You can finance your online purchase with the IKEA FAMILY MASTERCARD or Ventajon VISA cards. This service is available on purchases over € 60. Paypal: If you have a Paypal account, you can easily pay with your account.
You can also finance your purchases according to the financing campaigns in force in the IKEA stores, for more information you can contact our Teleordering service at the email address telepedidos@ikeasi.com.

Yes, all of our transactions are done under safe connection and we guarantee confidentiality for all your data.

No, currently we do not charge any commission to our customers when making the payment from their Paypal account.


Exchanges and return

 

The customer is responsible to check the goods at the moment of the home delivery. Changes and returns will be accepted in faulty items during the validity period of the guarantee from the date of purchase, being Sarton Canarias who will take charge of the delivery expenses, to the IKEA store. You will have to get in contact with us by means of our email callcenter@ikeasi.com or calling 928 194 532 providing the details of the product, receipt, as well as the damage it has. Once the information arrives we’ll indicate you how to proceed.

If after receiving the products you purchased you are not completely pleased with them, you have 90 days to return the product unopened, unused and unassembled, inside its original package and with the receipt.
If your purchase was made from IKEA online located in the shopping centre 7 Palmas, you should return it at IKEA Gran Canaria Telde. It's indispensable to present the receipt for all returns or exchanges.
If you don’t love your mattress, change it! You have 89 nights to try your mattress from the date of purchase. If you are not comfortable with your mattress bring it to the store with the purchase receipt and choose a different one that adapts better to the way you sleep. It cannot show stains or dirt nor damages. We’re very sorry, but we cannot accept the return of bedding (sheets, pillows, duvets, duvet covers, pillow covers, etc.) that are used, without their original packaging or if the original packaging has been opened.
We cannot accept returns of fabrics, plants and other tailor made products or those acquired in the bargains department or that belonged to the display. We will allow the return or exchange of the faulty items during the validity period of the guarantee, being Sarton Canarias S.A., who will take care of the delivery costs to the IKEA store.
Click here for more information

The order cannot be cancelled once placed, but if once you have received you purchase you are not completely satisfied with the items, you can return it without being opened, inside its original package alongside with the receipt, in a period of 90 days.

If you're not completely satisfied with the products, return them without being open or uncovered, inside their original package and with the purchase receipt, before 90 days. It is necessary to present the invoice for all changes and returns.
Click here for more information

¿Tienes alguna duda? Nosotros te ayudamos

Aquí encontrarás toda la ayuda y la información que necesites en tu compra, para que tu experiencia con nosotros sea lo mejor posible y puedas mejorar de forma más fácil el día a día en tú hogar.
 
Contáctanos por teléfono
902 777 777
De 10:00 a 22:00 horas todos los días.
 
 Para consultas postventa puedes contactar con
nosotros a través del 902 194 535
 
Envíanos tu pregunta
Si lo prefieres, también puedes contactar con
nosotros enviándonos tu pregunta a través de un
formulario y te responderemos lo antes posible. 

Usar el formulario de contacto




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